Luxury Customer Service Advisor Job at Office Angels (London)

Customer Service Advisor

Temporary Customer Service Advisor position in luxury retail, working with shoes...

Location

United Kingdom , London

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills
Strong problem-solving abilities
Ability to work independently and as part of a team
Proficiency in using customer service software
Previous experience in customer service preferred

Job Responsibility

Assist customers with inquiries and purchases during summer sale
Provide detailed product information and support
Resolve customer issues promptly and efficiently
Maintain accurate records of customer interactions
Collaborate with team members to ensure seamless sales process

What we offer

Friendly and supportive team
Flexible hybrid working
Valuable experience in retail industry
Fun work environment where ideas are welcomed

Fulltime

Luxury Customer Service Advisor- Fashion

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Service Advisor

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service...

Location

United Kingdom , Surrey

Salary:

Not provided

HR Owen

Expiration Date

Until further notice

Requirements

Previous experience as a Service Advisor within the Motor Industry
Ability to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems
Strong written and verbal communication skills, and ability to accurately use computerized systems where possible
Ability to deliver the highest levels of customer service to both external customers and the internal Service Department, maintaining the customer contact system
Passion for the luxury industry, ability to recognise excellence and good knowledge of the brands H.R. Owen work with
Confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook)
Outstanding interpersonal skills and ability to communicate regularly with a wide range of people at all levels across the company
Up to date knowledge of Service/Warranty Procedures to ensure any claims are processed fairly and as quickly as possible

Job Responsibility

Assist the Service Department by promoting accurate and productive workshop throughputs, helping to meet the departments financial and non-financial targets
Deal with customer requirements for service and repair in a friendly and courteous manner

What we offer

Support, advice and regular training activities to develop candidates to the highest level possible

Fulltime

Service Advisor

Service Advisor to work with Lotus, Hatfield for H.R. Owen, the UK's leading lux...

Location

United Kingdom , Hatfield

Salary:

Not provided

HR Owen

Expiration Date

Until further notice

Requirements

Previous experience as a Service Advisor within the Motor Industry
Ability to take ownership of role with strong attention to detail and ability to multitask and find innovative solutions
Strong written and verbal communication skills
Ability to accurately use computerized systems
Ability to deliver highest levels of customer service to external customers and internal Service Department
Passion for the luxury industry and ability to recognise excellence
Good knowledge of the brands H.R. Owen work with
Confident and proficient in use of Microsoft Office (Word, Excel, PowerPoint & Outlook)
Outstanding interpersonal skills
Up to date knowledge of Service/Warranty Procedures

Job Responsibility

Assist Service Department by promoting accurate and productive workshop throughputs
Help meet department's financial and non-financial targets
Maintain customer contact system
Process warranty claims fairly and quickly

What we offer

Support, advice and regular training activities from experienced team

Fulltime

Luxury Sales Advisor

Our client is a British heritage menswear brand known for exceptional craftsmans...

Location

United Kingdom , London

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous retail or client-facing experience, ideally within luxury or heritage brands
Strong communication and interpersonal skills
A genuine passion for menswear, craftsmanship, and styling
Proactive, reliable, and able to work both independently and as part of a small team
Professional presentation and strong attention to detail

Job Responsibility

Deliver an exceptional, personalised client experience, embodying the brand's service ethos
Develop strong product knowledge to confidently advise clients on style, fit, and craftsmanship
Achieve and exceed individual and store sales targets through effective client engagement and conversion
Build lasting relationships with clients to encourage loyalty and repeat business
Maintain visual merchandising and store presentation standards in line with brand guidelines
Support stock management processes, including replenishment, stock counts, and transfers
Assist with online and remote client orders where required
Uphold all company policies and procedures, including those related to loss prevention, health and safety, and customer service

Fulltime

Sales Advisor

Reporting to the Store Manager, the Sales Advisor will sales and build customer ...

Location

United Kingdom , London

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

Experience in luxury sales and/or designer clothing and familiar with sales techniques
Curious and willing to dedicate yourself to a new project
Smiling, dynamic, involved, and excellent interpersonal skills
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
English is a must and another language is a real asset

Job Responsibility

Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross selling
Assists customers during fittings and accommodating any alterations when needed
Embraces a customer loyalty culture, builds strong and long-term relationships with clients
Introduces new customers to the brand
Follows-up and manages stock (reception of goods, integration of receptions in the systems, facilitates rotating inventories, requests for restocking, requests for transfers, etc.)
Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises, etc.
Actively participates in the Visual Merchandising of the store, follows VM guidelines and proposes options during rotations

What we offer

Join a fast-growing, caring fashion house
Gain enriching experience and familiarize yourself with the luxury and retail sectors
Join a stimulating and passionate team

Fulltime

Parts Advisor

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Parts A...

Location

United Kingdom , Surrey

Salary:

Not provided

HR Owen

Expiration Date

Until further notice

Requirements

Previous experience as a Parts Advisor in the motor industry
Strong attention to detail and ability to multitask
Ability to find innovative solutions to difficult problems
Strong written and verbal communication skills
Ability to adapt communication style to multiple audiences
Ability to deliver the highest levels of customer service
Passion for the luxury industry
Ability to recognise excellence
Basic knowledge of the brands H.R. Owen work with
Confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook)

Job Responsibility

Ensure the efficient running of the Parts Department
Ensure customers are served in a polite and responsible manner
Serve Technicians as quickly and accurately as possible

What we offer

Support, advice and regular training activities to develop candidates to the highest level possible

Fulltime

Luxury Customer Service Advisor

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2025

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