Luxury Customer Service Advisor- Fashion Job at Office Angels (London)

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Parttime

Sales Advisor

Reporting to the Store Manager, the Sales Advisor will sales and build customer ...

Location

United Kingdom , London

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

Experience in luxury sales and/or designer clothing and familiar with sales techniques
Curious and willing to dedicate yourself to a new project
Smiling, dynamic, involved, and excellent interpersonal skills
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
English is a must and another language is a real asset

Job Responsibility

Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross selling
Assists customers during fittings and accommodating any alterations when needed
Embraces a customer loyalty culture, builds strong and long-term relationships with clients
Introduces new customers to the brand
Follows-up and manages stock (reception of goods, integration of receptions in the systems, facilitates rotating inventories, requests for restocking, requests for transfers, etc.)
Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises, etc.
Actively participates in the Visual Merchandising of the store, follows VM guidelines and proposes options during rotations

What we offer

Join a fast-growing, caring fashion house
Gain enriching experience and familiarize yourself with the luxury and retail sectors
Join a stimulating and passionate team

Fulltime

Keyholder Client Advisor

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store ...

Location

United States , Los Angeles

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in retail management
Experience in stock managing, operations, or retail preferred
Familiar with sales techniques
Smiling, dynamic, involved, and excellent interpersonal skills
Team player with a strong sense of team leadership to deliver results beyond expectations
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
A second language would be appreciated

Job Responsibility

Drive sales and performance and continually create engaging client experience and long-term relationships with clients
Support team to achieve individual and store sales targets
See business opportunities and possible challenges to help initiate changes and improve the business
Engage with customers in offering a unique experience and assisting them in exploring the world of AMI
Welcome customers according to AMI values: being friendly, smiling, and always in a good mood
Understand customer needs and propose a relevant selection of products while encouraging cross selling
Assist customers during fittings and accommodate any alterations when needed
Drive the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
Introduce new customers to the brand
Support team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment

What we offer

Join a fast-growing and caring fashion house
Have a rewarding experience in a brand that promotes "Friendly Luxury."
Join a stimulating and passionate team

Fulltime

Client advisor

AMI Paris is looking for a Full-Time Client Advisor to join our team in New York...

Location

United States , New York

Salary:

21.00 - 22.00 USD / Hour

AMI Paris

Expiration Date

Until further notice

Requirements

You have 2+ years of experience in the sale of luxury and/or designer goods.
You are positive, dynamic, involved and have excellent interpersonal skills.
You have a strong sense of customer service and are committed to satisfying your customers' needs.
You have a strong sensitivity for fashion and knowledge of the sector and its trends.

Job Responsibility

Greeting customers in the AMI spirit: friendly, smiling, and always in a positive mood.
Listen and identify the needs of customers through your customer service skills.
Build customer loyalty by creating trusting relationships.
Achieve personal and team sales goals.
Follow-up and management of the stock (reception of goods, rotating inventories, rebalancing requests, etc)
Provide product feedback to improve inventory levels.
Ensure the store is well maintained in general: presentation of products, cleanliness, maintenance of the premises.
Active participation in the implementation and rotation of the VM store.

What we offer

commissions on individual sales
Join a fast-growing and caring fashion house.
Have a rewarding experience in a brand that promotes "Friendly Luxury."
Join a stimulating and passionate team.

Fulltime

Keyholder Client Advisor

AMI is looking for a Keyholder to join our Greene! Reporting to the Store Manage...

Location

United States , New York

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in retail management
Experience in stock managing, operations, or retail preferred
Familiar with sales techniques
Smiling, dynamic, involved, and excellent interpersonal skills
Team player with a strong sense of team leadership to deliver results beyond expectations
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends

Job Responsibility

DRIVING SALE: Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients
Supports team to achieve individual and store sales targets
Sees business opportunities and possible challenges to help initiate changes and improve the business
CUSTOMER RELATIONS: You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI
Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross selling
Assists customers during fittings and accommodates any alterations when needed
Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
Introduces new customers to the brand
TEAM MANAGEMENT: Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment

What we offer

Join a fast-growing and caring fashion house
Have a rewarding experience in a brand that promotes "Friendly Luxury"
Join a stimulating and passionate team

Fulltime

Sales Advisor

Join Our Clients Team as a Sales Advisor! Are you passionate about menswear and ...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous retail or client-facing experience, ideally within luxury or heritage brands
Strong communication and interpersonal skills that foster positive client interactions
A genuine passion for menswear, craftsmanship, and styling
Proactive and reliable, with the ability to work independently or as part of a close-knit team
Professional presentation and meticulous attention to detail

Job Responsibility

Deliver Exceptional Service: Provide a personalised client experience that embodies the brand's service ethos
Product Knowledge: Develop in-depth knowledge of our products to confidently advise clients on style, fit, and craftsmanship
Sales Excellence: Achieve and exceed individual and store sales targets through effective client engagement and conversion strategies
Build Relationships: Cultivate lasting relationships with clients to encourage loyalty and repeat business
Visual Merchandising: Maintain visual merchandising and store presentation to align with brand guidelines
Stock Management: Support stock management, including replenishment, stock counts, and transfers
Client Orders: Assist with online and remote client orders as needed
Policy Adherence: Uphold all company policies and procedures related to loss prevention, health and safety, and customer service

What we offer

Opportunities for personal and professional growth within an esteemed retail environment
A dynamic and supportive team that celebrates success and teamwork

Fulltime

Key Holder

Are you ready to step into a role where you can shine in a luxury retail environ...

Location

United Kingdom , London

Salary:

34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a luxury retail environment, ideally in a supervisory or key holder capacity
Strong leadership and communication skills to inspire and guide your team
A proven track record of driving sales and delivering an elevated customer experience
Reliability and trustworthiness, showcasing a strong sense of responsibility
Excellent attention to detail, presentation, and organisational skills

Job Responsibility

Lead by Example: Deliver a world-class client experience that aligns with our luxury standards
Operational Excellence: Support daily operations, including opening and closing the store, managing cash, and ensuring security procedures are followed
Drive Sales: utilise your strong product knowledge and styling expertise to boost sales through exceptional service
Team Development: Mentor and train Sales Advisors, fostering a high-performance culture that prioritises service excellence
Stock Management: Assist in managing stock efficiently, including deliveries, transfers, and inventory counts
Visual Merchandising: Ensure that store presentation and visual merchandising always reflect our brand's high expectations
Administrative Support: Help with reporting and communication between teams, ensuring smooth operations
Uphold Standards: Maintain company policies, health and safety procedures, and the integrity of the store environment

What we offer

A dynamic and supportive work environment where your contributions truly matter
Opportunities for personal and professional development within a thriving luxury retail space
Competitive salary and benefits, along with the chance to work with a passionate team dedicated to excellence

Fulltime

Luxury Customer Service Advisor- Fashion

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 10, 2025

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