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Upholds the Vision, Mission, and Core Values of the company. The Delivery Driver’s primary focus duties will include but are not limited to loading and unloading materials or rental equipment and delivering and/or picking up commercial and residential customers. Maintain exceptional customer service, maintain the upkeep of company vehicles, and/or inspect rental equipment. CDL is not required.
Job Responsibility:
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and the mystery shop standards
Loading product from the barn and cull area
Verifying product from loading ticket
Noting all paperwork is correct and noting damage or discrepancies
Maintain accurate delivery and pick-up records
Secure customer signature on rental contracts
Unload trucks and verifying correct items are according to packing slips
Communicate with the Warehouse or Rental Manager as needed and follow instructions as required
Complete orders on a truck and additional equipment
Checklist on pickup inventory
Safely Load and unload products or equipment along with delivering and picking up products or equipment
Observe all state and local driving laws as well as company policies and procedures
Perform daily pre- and post-trip safety inspections on all equipment and follow up with the Warehouse or Rental Manager on any deficits
Maintain a clean working environment and Keep vehicles clean free of debris (interior and exterior)
Communicate with customers via phone to schedule deliveries
Deliver merchandise with care
Demonstrate excellent customer service to our customers and co-workers
Operate a box van, pickup truck, or other assigned vehicle in a safe and courteous manner
Maintain knowledge of the geography and demographics of the area and surrounding areas
Instruct customers on equipment operation
Start equipment for customers
Adhere to Safety guidelines per company policy and OSHA
Assist with receiving, checking in, and stocking of items in the lumber yard
Assist customers with rental contracts
Operate a forklift with proper training
Operate a propane tank with proper training
Participate in store huddles
Requirements:
High School Diploma or GED
Possess a valid driver’s license with an acceptable driving record following the company’s insurance carrier’s standards
Must be able to pass a pre-employment drug test
Possess a working knowledge of rental equipment along with a willingness to learn
Possess a working knowledge of hardware retail experience
Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business
A minimum of 30 hours of continuing education directly related to this position is required annually
What we offer:
In-store discount as an employee of Valley Ace Hardware