Luggage Porter

• Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
• Acknowledge and greet all guests even if you cannot assist them immediately
• Assists the guests with loading and unloading of their vehicle or taxi
• Assists guests with their luggage for both check-ins and check-outs
• Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
• Ensures that all guest property is safely handled and/or stored in the Luggage Room
• Keeps the lobby area neat and orderly
• Participates in group luggage handling, distribution and collection
• Replaces Doorman at the door, whenever and if necessary
• Carries out errands or shopping requests for guests at the request of the Concierge
• Delivers newspapers, parcels and messages promptly and within the standards
• Engages in moving luggage from one room to another in the case of a room move as per procedure
• Updates Arrival / Departure Traffic Sheets accurately and the Long-Term Storage book
• Attends to guest needs and queries and refers complaints to Supervisor/Manager
• Performs related duties and special projects as assigned
• Handles vehicle parking for guests as per procedure
• Attend all trainings scheduled
• Assist the Concierge in ensuring that guests are charged for valet parking and that the moneys are kept safe as per department standards
• Be aware of the location of the Hotel and be able to direct guests to and from the Hotel
• Participate in the Sofitel Candle Ritual
• Assist the Concierge with guest queries, whenever they are busy
• Organises and delivers newspapers for all guests
• Performs shoe shine for guests as per procedure
• Assists the Night Manager in special tasks i.e. setting up beds and hotel lobby security
• Clean and tidy the Concierge Desk and the Luggage Room
• Follow the departmental logging procedures
• Perform In-Room Dining duties, including delivery and serving of food and alcoholic beverages

• You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship
• Previous experience as a Luggage Porter in a hotel would be beneficial but not essential
• A smart and professional appearance
• A positive attitude and good communication skills
• A willingness to take on physically demanding job
• Careful when driving guest's cars

Previous experience as a Luggage Porter in a hotel

• Competitive Salary, departmental incentives and a loyalty bonus of £1.300 per year
• Employee Benefit Card – Discounted rates at Accor properties worldwide
• Free Stays in the UK or Ireland (4 nights/year)
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
• Complimentary Meals While on Duty
• Special Rates in F&B, Rooms & Spa
• Be Part of the Largest Hospitality Group in Europe
• Exceptional Training and Development Opportunities through Apprenticeship Program
• Global Growth Opportunities
• Employee Assistance Program with 24/7 GP Access
• Social Events and Activities