Luggage Porter Job at 360 Resourcing Solutions (London)

Luggage Porter

We are currently looking for a passionate Luggage Porter to join the team here a...

Location

United Kingdom , London

Salary:

27016.28 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Good level of English
other languages are an advantage
Be flexible
respond quickly and positively to the changing requirements of the business
Make it easy for our guests, and your fellow team members, communicate effectively and be creative
Take personal responsibility and initiative to resolve niggles in your own way
Show love towards our guests and your team
Show passion towards internal product knowledge, our local area and continuously develop this knowledge

What we offer

Complimentary dry-cleaned uniform
Free Meals on duty
Medical Cash Plan
Discounted Hotel and F&B rates globally with Marriott
Enhanced Family Friend Policy
Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more

Fulltime

Luggage Porter

The luggage porter plays a pivotal role as one of the initial points of contact ...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship
Previous experience as a Luggage Porter in a hotel would be beneficial but not essential
A smart and professional appearance
A positive attitude and good communication skills
A willingness to take on physically demanding job
Careful when driving guest's cars

Job Responsibility

Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
Acknowledge and greet all guests even if you cannot assist them immediately
Assists the guests with loading and unloading of their vehicle or taxi
Assists guests with their luggage for both check-ins and check-outs
Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
Ensures that all guest property is safely handled and/or stored in the Luggage Room
Keeps the lobby area neat and orderly
Participates in group luggage handling, distribution and collection
Replaces Doorman at the door, whenever and if necessary
Carries out errands or shopping requests for guests at the request of the Concierge

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1.300 per year
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

Luggage Porter

We are currently looking for a passionate Luggage Porter to join the team here a...

Location

United Kingdom , London

Salary:

26229.40 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passionate about hospitality
Enjoy meeting new people
Enjoy working in a dynamic fast-paced environment
Get a sense of pride when making someone's day
Looking to join a vibrant and diverse team
Longing to #Belong to a place in which you can #BeNatural
Pride yourself in working for one of the top 10 hotels in town
Thought of joining the biggest hotel group worldwide
Be themselves, genuine and non-scripted
A good level of English

Job Responsibility

Make it easy for our guests, and your fellow team members
Take charge and change the game
Show love towards our guests and your team
Be part of the development of the local area as well as the hotel

What we offer

Complimentary dry-cleaned uniform
Free Meals on duty
Medical Cash Plan
Discounted Hotel and F&B rates globally with Marriott
Enhanced Family Friend Policy
Discounts on High street retail shops and restaurants
Free fitness platform
Holiday discounts

Fulltime

Night Luggage Porter

Under the guidance of the Head Concierge and Concierge Supervisors, you will pla...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

You must hold a valid driving licence
be entitled to work in the UK as this position is not eligible for sponsorship
Previous experience in a luxury hotel or hospitality environment preferred
Strong customer service skills with a passion for delivering exceptional guest experiences
Excellent communication skills and a professional, courteous manner
Ability to work independently during night shifts with minimal supervision
Physically fit and capable of safely handling guest luggage and standing for extended periods
Reliable, punctual, and flexible with working hours, including overnight shifts, weekends, and public holidays
Strong attention to detail and commitment to maintaining high service standards
Basic IT skills and familiarity with hotel systems (preferred but not essential)

Job Responsibility

Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
Assists guests with their luggage for both check-ins and check-outs
Carries guests' luggage to the room upon check-in and check-out
Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
Ensures that all guest property is safely handled and/or stored in the Luggage Room
Complies with standards of grooming and personal hygiene
Cleans ashtrays and lobby area neat and orderly
Participates in group luggage handling, distribution and collection
Replaces Doorman at the door, whenever necessary
Delivers newspapers, parcels and messages promptly and within the standards

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

Guest Arrival Expert Luggage Porter

This Key Front Line Associate position is tasked with assisting our guests effic...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Eligible to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens living in the UK by 31 December 2020)

Job Responsibility

Assisting guests efficiently, courteously and professionally in all Concierge services
Luggage handling
Providing local area attraction & assistance
Valet parking
Handling any reasonable guest request
Maintaining Marriott’s high standard of hospitality
Providing professional and personalised service that exceeds expectations
Using technology and classic hospitality skill sets to provide high quality and memorable guest experiences

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Attractive bonus plan
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance

Fulltime

Night Porter

As our Night Porter, you will be the reassuring presence at the heart of our hou...

Location

Ireland , Dublin

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous hospitality, night porter, concierge, or security experience
Strong communication and interpersonal skills
A calm, responsible, and trustworthy approach to overnight operations
Good physical fitness and ability to be on your feet for extended periods
Ability to work independently and use initiative
Fluent English and eligibility to work full-time in Ireland

Job Responsibility

Provide a warm, professional welcome to guests arriving late or departing early
Maintain guest safety by monitoring the property and completing regular checks
Assist with guest queries, luggage, wake-up calls, and general requests
Complete nightly cleaning and housekeeping tasks in public areas
Prepare breakfast room and dining areas for morning service
Manage check-ins/outs and update the reservation system as needed
Support the team with administrative or operational duties required overnight
Handle any emergencies or incidents calmly and efficiently

What we offer

Competitive pay
Meals on duty
Uniform provided
Training and development opportunities
Staff discounts on stays and services
Supportive, people-focused working environment

Fulltime

Group and Events Manager

Executes all allocated Group Events with a seamless turnover from the event mana...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience working within an Events Department or similar environment preferred
Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
Technical aptitude in Delphi, Opera and Marsha
Familiarity in menu planning, food presentation and event service standards
Ability to manage customer budgets
Understands the department P & L statements and manages groups accordingly
Familiarity and knowledge of all departments within the hotel
Effective communications at all levels across the hotel
Presents ideas, expectations and information in a concise, well-organized manner by deadlines set

Job Responsibility

Executes all allocated Group Events with a seamless turnover from the event management team to the operation, ensuring all group events are executed with consistent, high level service throughout the event transaction
Through coordination with Sales, the appropriate hotel support departments, and customer, takes total responsibility for the successful management of assigned in-house groups
Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities at all times whilst also ensuring all health and safety aspects of the group are monitored
Manages group and event details to ensure high levels of service are achieved to guarantee a successful event
Handles all types of group events, which will include a number of very complex group events allocated at the discretion of the Director of Event Planning
Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the group event
Ensure all known arrival/departure schedules are communicated to Front Office, Guest Relations, Concierge and Luggage Porters for any in-house groups
Acts as liaison between the sales manager, operations team, any of the hotel support departments involved and the customer throughout the event process (pre-group event, on the day itself and post-group event)
Able to attend and conduct client show rounds with or without Sales Manager and ensure follow up completed as required

What we offer

An opportunity to be part of an award-winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
20% off across food and beverage outlets in Marriott properties worldwide
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
23 days holidays (excluding 8 Bank Holidays)
Workplace Pension Scheme & Life assurance
Meals on duty, uniform provided and laundered free of charge

Fulltime

Night Porter

Location

Ireland , Athlone

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer service or hospitality role
Excellent communication and interpersonal skills
Strong attention to detail and ability to prioritize tasks
Ability to work independently and as part of a team
Availability to work evenings and weekends, including holidays

Job Responsibility

Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems
Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner
Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed
Assist guests with luggage upon arrival and departure
Operate the switchboard and respond to guest inquiries in a courteous and professional way
Set up and prepare function rooms for breakfast or other events
Report any maintenance or security issues to the appropriate personnel
Complete all paperwork and logs accurately and efficiently

What we offer

Free meals while on duty
Free Gym & Pool Membership
Discount on Spa treatments and Elemis products
Excellent discounted Employee Bed & Breakfast rates in an iNua Hotel
Favourable Friends & Family rates in an iNua Hotel
Employee Discount on Bar & Restaurant Food
Discount on Food for family occasions for groups of 30 or more
Recruitment bonus when you refer a friend
Educational Assistance
Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group

Parttime

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Luggage Porter

Job Description

Job Responsibility

Requirements

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What we offer

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