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Luggage Assistant

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand , Phuket

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Job Responsibility:

  • Greet and escort guests to rooms
  • Open doors and assist guests/visitors entering/leaving property
  • Inform guests of property amenities, services, hours, and local areas of interest
  • Identify and explain room features to guests
  • Transport guest luggage to/from rooms and bell area
  • Assist with luggage storage and retrieval
  • Assist guests in/out of vehicles and with loading/unloading luggage
  • Supply guests with directions
  • Arrange transportation for guests and record advance requests
  • Communicate parking procedures
  • Report accidents, injuries, and unsafe conditions to manager
  • Maintain awareness of undesirable persons on property
  • Ensure uniform and appearance are clean/professional
  • Maintain confidentiality of proprietary information
  • Welcome/acknowledge all guests
  • Anticipate/address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear/professional language
  • Answer telephones using appropriate etiquette
  • Develop/maintain positive working relationships
  • Comply with quality assurance standards
  • Perform other reasonable duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to read and visually verify information in a variety of formats
  • Ability to move at a speed required to respond to work situations
  • Ability to stand, sit, or walk for an extended period or entire shift
  • Ability to move, lift, carry, push, pull, and place objects weighing ≤50 lbs without assistance and >75 lbs with assistance
  • Ability to move over sloping, uneven, or slippery surfaces and up/down stairs/ramps
  • Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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