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Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Job Responsibility:
Greet and escort guests to rooms
Open doors and assist guests/visitors entering/leaving property
Inform guests of property amenities, services, hours, and local areas of interest
Identify and explain room features to guests
Transport guest luggage to/from rooms and bell area
Assist with luggage storage and retrieval
Assist guests in/out of vehicles and with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests and record advance requests
Communicate parking procedures
Report accidents, injuries, and unsafe conditions to manager
Maintain awareness of undesirable persons on property
Ensure uniform and appearance are clean/professional
Maintain confidentiality of proprietary information
Welcome/acknowledge all guests
Anticipate/address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear/professional language
Answer telephones using appropriate etiquette
Develop/maintain positive working relationships
Comply with quality assurance standards
Perform other reasonable duties as requested
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to read and visually verify information in a variety of formats
Ability to move at a speed required to respond to work situations
Ability to stand, sit, or walk for an extended period or entire shift
Ability to move, lift, carry, push, pull, and place objects weighing ≤50 lbs without assistance and >75 lbs with assistance
Ability to move over sloping, uneven, or slippery surfaces and up/down stairs/ramps
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping