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The Lube Technician is responsible for traveling to customer's job sites and performing preventative maintenance services and inspections on Komatsu equipment, as well as all other Modern Machinery affiliated product lines. Applicants must be able to excel in a team environment and possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, and initiative.
Job Responsibility:
Demonstrate Modern Machinery's core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site
Perform preventive maintenance (PM) services, inspections, and minor repairs on Komatsu and other Modern Machinery affiliated product lines
Ensure the assigned lube service truck is appropriately maintained and clean
Including stocking oils, filters, and service supplies on the vehicle, offloading used oil and products, developing proficiency in utilizing vehicle facilities to perform service work, and managing oils and fluids in a manner which minimizes environmental impact
Customer satisfaction is our priority
all customer inquiries must be handled promptly and in a professional manner
Manage time effectively to minimize machine downtime
Effectively communicate with the customer and provide status updates throughout the service/repair process
Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily
When appropriate compile any additional documentation necessary for completeness
Service training will be made available for technicians, with the Service Manager having the final input on types of training and who will attend. Technicians receiving the training are expected to share their knowledge with the other technicians
Assist other technicians on large repairs or projects
Perform other duties as requested by the Service Manager or supervisor
Requirements:
Valid class A/B CDL preferred, and the ability to maintain an insurable driving record
Excellent organizational and time management skills
Detail oriented
Must be able to work well independently or with others in a team environment
Must be reliable, honest, and have a strong work ethic
Customer service experience, ability to establish and maintain strong customer relationships
Must be able to effectively communicate both verbally and in writing with customers and co-workers
Ability to work overtime with minimal notice if required
High School Diploma or Equivalent
Basic Computer knowledge
Hydraulic, engine, electrical troubleshooting, and repair
Must be able to work various shifts as dictated by the customer's demands
What we offer:
Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)