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As the LTL Customer Service Assistant, you will be a key player in our highly effective Operations team. The LTL Customer Service assistant is responsible for working with our group of CSRs in managing the daily activity of our LTL clients. You will be actively involved in communication, order set up and appointment booking of our LTL order.
Job Responsibility:
Booking Appointments with Shippers and consignees
Managing communication with Shippers and consignees and developing relationships
Working alongside with and collaborating with the Operations Team to ensure customer experience, expectations, and effective cost management when managing the Appointment scheduling
Updating of company profile based on customer requirements
Requirements:
Knowledge of the transportation industry and North American Geography are considered assets
Sound analytical and critical thinking skills
Proven communication and time-management skills
Proven ability to provide exceptional customer service to internal and external customers
Ability to communicate both in-person and over the phone
Excellent oral, written and interpersonal communication skills
High attention to detail and accuracy integrity with data collection and order entry
Ability to thrive in a fast-pace, deadline-oriented environment
Strong ability to adapt to varying situations
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams