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Loyalty & Retention Marketing Manager

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Medius

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Location:
United Kingdom; United States , London ▼

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Contract Type:
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Salary:

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Job Description:

As a member of the Global Marketing team, the Loyalty & Retention Marketing Manager will develop a deep understanding of the Medius customer lifecycle and key customer personas in order to create innovative, high-value marketing programs to help ensure Medius customers get the most value out of their Medius solution(s).

Job Responsibility:

  • Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
  • Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
  • Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
  • Develop case studies and feed sales reference process as part of loyalty program
  • Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
  • Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
  • Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
  • Build relationships at all levels across Marketing and customer success teams
  • Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
  • Serve as an internal evangelist for our customers
  • Be aware of, and comply with, all corporate policies

Requirements:

  • B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
  • 7+ years marketing, marketing communications, advertising or related experience
  • SaaS experience a plus
  • Experience developing and executing successful marketing plans to drive customer loyalty and retention
  • Experience working in international marketing is highly desirable
  • Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
  • Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
  • Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
  • Proficiency in Microsoft Word, PowerPoint and Excel

Nice to have:

  • SaaS experience
  • Experience working in international marketing
  • Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions, and expense management solutions
What we offer:
  • Great Team
  • Opportunity for Career & Professional Development
  • Collaborative and Meritocratic work culture
  • Supportive Leadership
  • Employee-centric business
  • Worldwide workforce, top talent
  • Great culture
  • Leadership that inspires you
  • Fast growth and a progressive and competitive product roadmap
  • Trust and openness
  • Free snacks

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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