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Loyalty Project Manager

ARIAD

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Location:
Netherlands, Amsterdam

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Our client, market leader in consumer electronics, is spearheading innovative strategies across the Netherlands and Belgium, emphasizing the importance of customer engagement through dynamic campaigns. In this role, you will play a pivotal role in the loyalty tech, promotion process and community to enhance the end-to-end customer experience. In this role you will be part of the Loyalty team. As such, you will also be involved in project management for projects focused on the improvement various Loyalty platforms and elevating the customer experience. This role involves collaborating closely with various stakeholders including customer service, sales divisions and the platform team. Together, you’ll make our loyalty initiatives smarter, more engaging, and more customer-centric.

Job Responsibility:

  • Coordinate projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction
  • Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics
  • Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention
  • Collaborate with the platform team to roll out new features, designs, and process improvements that elevate the customer experience
  • Set up and manage community initiatives, including the membership application strategy and coordination, to strengthen engagement and build long-term loyalty
  • Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management

Requirements:

  • Experience (3–6 years) in marketing, project management, or loyalty programs, ideally within a digital or customer-focused environment
  • Expertise in user experience and customer journey mapping
  • Familiarity with CX/UX principles and an interest in digital tools or platforms that enhance customer experience
  • Strong stakeholder management skills, with the ability to connect dots across teams
  • A proactive, solution-oriented mindset, you enjoy optimizing processes and improving customer journeys
  • Excellent communication skills in Dutch and English (French a bonus)

Nice to have:

An interest in community building and engagement strategies is a plus

What we offer:
  • Working from home 2 days per week
  • Personalized follow-up & honest feedback guided by our Digital Talent Managers
  • Gain a rich community of other digital professionals at quarterly events and meetups
  • Join our annual Workcation event in sunny Southern Spain
  • Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
  • Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others

Additional Information:

Job Posted:
December 20, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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