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Loyalty Program Planning & Execution Manager

https://www.circlek.com Logo

Circle K

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Location:
United States of America, Charlotte

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Category:
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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Responsible for planning, executing, and scaling key customer-facing loyalty projects for Circle K’s loyalty program. Collaborate across teams to develop and implement loyalty strategies and processes and ensure robust execution of loyalty campaigns and promotions.

Job Responsibility:

  • Develop and evolve the existing Go-To-Market processes
  • see approved projects from inception through launch, ensuring timing aligns with broader Circle K strategies
  • partner closely with cross-functional stakeholders in Marketing, Loyalty Ops, Data & Analytics, Product, and Change Management to support strategy development and execution
  • stay up-to-date on competitive analysis, help design customer research plans, and utilize the test-and-learn process
  • act as the voice of the consumer to ensure its presence in the Go-To-Market process
  • flexible with working hours to support global ways of working
  • support the loyalty offer management process to drive consistent execution of program branding, campaigns, and promotions across channels
  • proactively develop processes, tools, and other means to efficiently manage the loyalty promotions process
  • assist with the development, setup, and execution of loyalty promotions, including personalized offers
  • forecast and recommend enhancements for submitted loyalty promotions
  • ensure compliance with promotional requirements, policies, and regulations
  • measure and report on results to optimize loyalty campaigns and promotions.

Requirements:

  • Bachelor’s degree (advanced degree a plus)
  • 5+ years of professional experience in management consulting, strategic planning, sales & marketing planning, or project management
  • strong project management skills to prioritize and work on multiple projects simultaneously
  • ability to execute in the short term while simultaneously developing a long-term approach
  • strong organizational, time management, and attention to detail skills
  • demonstrated dedication with the ability to handle projects from origin through execution
  • willingness to learn and flourish in a fast-growing, dynamic environment
  • self-starter and entrepreneurial spirit with hands-on approach towards business
  • knowledge of marketing and store systems required to implement promotions and campaigns
  • track record of continuous improvement leveraging experiences and setbacks to drive professional growth
  • excellent written and oral communication skills
  • strong peer relationship skills
  • ability to foster collaboration, achieve consensus within a group, and drive internal and external relationships
  • ability to prioritize, work under pressure, and meet deadlines with quality deliverables
  • advanced skills in Word, Excel, PowerPoint, & related Microsoft suite products
  • strong analytical skills with the ability to interpret complex data and make data-driven decisions
  • strong leadership skills with the influence to inspire those around them
  • excellent communication and collaboration skills.

Additional Information:

Job Posted:
September 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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