Loyalty Program Planning & Execution Manager, Circle K

Circle K

Location:
United States of America, Charlotte

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for planning, executing, and scaling key customer-facing loyalty projects for Circle K’s loyalty program. Collaborate across teams to develop and implement loyalty strategies and processes and ensure robust execution of loyalty campaigns and promotions.

Job Responsibility:

Develop and evolve the existing Go-To-Market processes
see approved projects from inception through launch, ensuring timing aligns with broader Circle K strategies
partner closely with cross-functional stakeholders in Marketing, Loyalty Ops, Data & Analytics, Product, and Change Management to support strategy development and execution
stay up-to-date on competitive analysis, help design customer research plans, and utilize the test-and-learn process
act as the voice of the consumer to ensure its presence in the Go-To-Market process
flexible with working hours to support global ways of working
support the loyalty offer management process to drive consistent execution of program branding, campaigns, and promotions across channels
proactively develop processes, tools, and other means to efficiently manage the loyalty promotions process
assist with the development, setup, and execution of loyalty promotions, including personalized offers
forecast and recommend enhancements for submitted loyalty promotions
ensure compliance with promotional requirements, policies, and regulations
measure and report on results to optimize loyalty campaigns and promotions.

Requirements:

Bachelor’s degree (advanced degree a plus)
5+ years of professional experience in management consulting, strategic planning, sales & marketing planning, or project management
strong project management skills to prioritize and work on multiple projects simultaneously
ability to execute in the short term while simultaneously developing a long-term approach
strong organizational, time management, and attention to detail skills
demonstrated dedication with the ability to handle projects from origin through execution
willingness to learn and flourish in a fast-growing, dynamic environment
self-starter and entrepreneurial spirit with hands-on approach towards business
knowledge of marketing and store systems required to implement promotions and campaigns
track record of continuous improvement leveraging experiences and setbacks to drive professional growth
excellent written and oral communication skills
strong peer relationship skills
ability to foster collaboration, achieve consensus within a group, and drive internal and external relationships
ability to prioritize, work under pressure, and meet deadlines with quality deliverables
advanced skills in Word, Excel, PowerPoint, & related Microsoft suite products
strong analytical skills with the ability to interpret complex data and make data-driven decisions
strong leadership skills with the influence to inspire those around them
excellent communication and collaboration skills.

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loyalty Program Planning & Execution Manager