Loyalty Program Planning & Execution Manager Job at Circle K (Charlotte)

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...

Location

Canada , Burlington

Salary:

102000.00 - 140250.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

Formal qualifications in Marketing, Business intelligence or equivalent
minimum 10 years of experience in Loyalty programs and delivering results
minimum 5 years of experience in leading and influencing co-workers and teams
deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
develop and implement the country engagement strategy
identify and drive strategic contribution from multiple customer groups
define local IKEA Family benefits and other loyalty programs/customer clubs
brief CRM hub on common content needs
manage local process for market-relevant trigger executions
lead matrix of store-based FAMILY co-workers
drive an open and sharing climate
leverage performance indicators

What we offer

Wellness days
extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
eligibility for annual IKEA bonus incentive plan
flexible spending account
life insurance
merchandise and restaurant discounts
parental leave
bereavement leave
employee assistance program.

Fulltime

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...

Location

United Kingdom; United States , London; Jacksonville

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
7+ years marketing, marketing communications, advertising or related experience
SaaS experience a plus
Experience developing and executing successful marketing plans to drive customer loyalty and retention
Experience working in international marketing is highly desirable
Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
Proficiency in Microsoft Word, PowerPoint and Excel

Job Responsibility

Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Develop case studies and feed sales reference process as part of loyalty program
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Serve as an internal evangelist for our customers

What we offer

Great Team
Opportunity for Career & Professional Development
Collaborative and Meritocratic work culture
Supportive Leadership
Employee-centric business
Worldwide workforce, top talent
Great culture
Leadership that inspires you
Fast growth and a progressive and competitive product roadmap
Trust and openness

Fulltime

Director, Brand Marketing, Premium and All-Inclusive, CALA

The Director of Brand Marketing for Premium and All-Inclusive brands in the Cari...

Location

Mexico , Mexico Regional Office

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, marketing and/or advertising required
advanced degree in Business or related area preferred
8+ years of relevant experience in Marketing, Loyalty, Brand, or a comparable professional area
Fluency in English and Spanish required

Job Responsibility

Develop and oversee the execution of marketing strategies that align with CALA goals
Partner with global Brand Marketing and CALA Marketing and Loyalty stakeholders to ensure delivery of efficient and effective marketing plans
Collaborate in the development of annual budgets and manage an assigned budget
Analyze market trends, customer insights, and competitive landscape
Monitor and report on the performance of marketing initiatives
Oversee the launch of new partnerships, campaigns, and offerings
Manage the positioning, brand guidelines, and creative development of the Premium and All-Inclusive portfolio
Foster strong relationships with external partners
Ensure all brand activities consider the affiliation of our Premium and All-Inclusive brands to the Marriott Bonvoy travel program
Direct Premium and All-Inclusive brand marketing initiatives

Fulltime

Senior Growth Manager

Flink Prime is our subscription program designed to make grocery delivery even m...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Proven track record of owning and scaling a subscription or loyalty program with direct P&L responsibility
Exceptional program management skills and ability to align diverse stakeholders (P&E, Commercial, Marketing, Finance) in a fast-paced environment
Deeply analytical mindset and expertise in using data to uncover insights, inform strategy, and measure results
Solid experience developing compelling value propositions, strategic pricing models, and effective GTM plans
Exceptional communication skills and operational horsepower to execute a vision flawlessly

Job Responsibility

Take full, end-to-end ownership of the Flink Prime subscription program
Define the value proposition, craft the strategic roadmap, and build a program that customers love
Manage the program's P&L with a sharp focus on driving adoption, increasing retention, and maximizing profitability
Act as the central nervous system for Flink Prime, leading cross-functional alignment with Product & Engineering, Commercial, Marketing, and Finance teams
Design, launch, and optimize powerful growth initiatives and marketing campaigns that drive membership
Dive deep into performance data and customer insights to test hypotheses, measure success, and continuously iterate on the program

What we offer

A €1000 annual L&D budget as well as individual coaching options
26 days of vacation, +1 day every year up to a maximum of 30 days
A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
A discount on your Urban Sports Club membership
Attractive company pension options
Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
Online discounts with Corporate Benefits and Future Bens
A cool discount off your personal Flink orders
A modern and dog-friendly office in the heart of Berlin

Fulltime

Senior Escalation Manager

Braze is at an inflection point in our maturity, with a key focus on Scalability...

Location

United States , New York City

Salary:

90000.00 - 117000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

A skilled communicator able to effectively convey critical issue status (both verbally and written) to executive staff, go-to-market teams, and other stakeholders
Adept at translating complex technical problems into easily digestible terms for all audiences
A decisive leader capable of problem-solving and working effectively within cross-functional teams
Able to prioritize and execute tasks efficiently in a high-pressure environment
Experienced in responding to high-profile, high-impact customer/product escalations in a way that drives customer loyalty
Technically proficient with specific tools for reporting, documentation, and observability (e.g., Jira, Confluence, Salesforce, Google Workspace)
Committed to operational excellence, using data-driven decision-making to minimize risk
Proficient in creating, interpreting, and utilizing data-driven reports to inform decision-making and drive process improvements
Possess a curiosity and willingness to continuously learn about our platform and how customers use it to achieve their business outcomes
Demonstrated ability to lead, make decisions, problem-solve, and work within cross-functional teams

Job Responsibility

Manage complex escalations, ensuring proper investigation, communication, and resolution throughout the escalation lifecycle
Lead cross-functional collaboration with technical experts, support teams, and executive leadership to ensure alignment in addressing escalated issues
Support and enhance the Escalation Management Function, problem management initiatives, and the executive customer escalation process
Develop and implement comprehensive action plans and solutions to address root causes, balancing cost, risk, and resource availability
Maintain and optimize escalation protocols and processes
Triage and prioritize escalations based on urgency and business impact
Translate complex technical information into clear business cases, impacts, and risks for stakeholders at all levels
Present and report on escalations, high-profile issues, and platform incidents to the management team and executives as needed
Drive continuous improvement in processes, service standards, and goals within the Escalation Management function
Analyze escalation performance metrics and quality trends, providing data-driven recommendations for improvements

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Assistant Manager Private Clients

This role manages the daily operations of company-owned Taipei store, to deliver...

Location

Taiwan , Taipei

Salary:

Not provided

WILLIAM GRANT & SONS

Expiration Date

February 28, 2026

Requirements

Passionate about whisky
Frontline/customer-facing sales experience
Event planning and execution experience
People Manager experience
Enjoys working with people
Strong communication skills
Logical thinker
Strong planning and organizational skills

Job Responsibility

Lead and drive the respective store’s target achievements including but not limited to annual sales, events, HNW client recruitment and retention targets to drive HNW sales
Lead and own engagement and delivery of communication and service to customers, focusing particularly on the respective store’s key customers i.e. Platinum/ Gold and selected Silver Membership status VIPs to ensure quality customer experience and drive in-store sales
Lead and manage the daily store operations to ensure to apply the store operation guidelines
Manage the assigned A&P budget to ensure the A&P budget optimization to deliver the store KPIs
Develop exceptional client relationships to develop HNW client database through in-store customer engagement, identifying and developing external client relationships
Introduce and promote WG&S values and brands directly to HNW clients, plan and implement in-store activity and programs to deliver quality service, enhance customer trials, loyalty and understanding of our brand portfolio
Monitor and ensure up-to-date CRM data including purchase completion rate, customer repeated purchase rate, translating insight into effective sales planning to improve and drive sales
Work in close collaboration with the Relationship Marketing Manager and Brand Marketing Team to leverage and integrate market and consumer insights, enhancing various touchpoints in HNW client engagement and ensuring accurate feedback of on-the-ground consumer insights
Plan & identify strategic national partnerships for TDL members recruitment to expand HNW outreach while working closely with the Relationship Marketing team to deliver standardized execution plans across 3 stores

What we offer

Competitive salary and benefits
Bonus plan
Leave system exceeding labor laws
Supplementary medical insurance covering employees and dependents
Pension provisions according to local labor pension regulations
Employee Assistance Program providing practical, impartial support on medical, financial, legal, and family matters
Life insurance included in company group insurance plan
Product subsidies
Annual opportunity to apply for funding for charities
Learning resources

Fulltime

CRM Manager

Our client, a fast-growing interiors / lifestyle business is currently looking t...

Location

United Kingdom , London

Salary:

50000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Background in CRM, Loyalty and Content
Solid hands-on implementation experience
Experience of building and driving test and learn programs to develop & optimise CRM best practices
Experience of building, managing and executing email calendar

Job Responsibility

Create a CRM strategy to increase engagement and customer value
Plan and map out a growth-led strategy to drive conversions, repeat orders and LTV
Leverage direct consumer relationships across the entire customer journey
Establish the most relevant journeys and optimal interaction strategies
Put the customer at the centre of decision making and campaign execution

Fulltime

Client Partner Executive, Strategic - Transportation

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees ...

Location

United States , Memphis

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
4-7 years Business Sales Experience - An established record of sales opportunity wins within the recent Fortune 500 Transportation segment. (Required)
2-4 years Prior experience leading implementations of technology projects in the transportation vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Prior wireless experience (Required)
Business Planning Demonstration of their contribution in account planning and execution of those plans efforts (Required)
Business Relationship Management Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. (Required)
Business Acumen Understanding of business metrics, financial drivers, growth initiatives and challenges within specific verticals and industries. (Required)
Product Knowledge Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers. (Required)
Sales Growth Lead all daily customer interaction efforts intended to create new opportunities for sales and relationship growth within the team’s account deck. Meets or exceeds sales targets with assigned strategic accounts, selling solutions and services. (Required)

Job Responsibility

Build strong executive customer relationships and deliver high impact presentations with strong business objectives with KPIs to measure results
Devise creative and effective sales approaches, identify custom and industry leading solutions and proposals, negotiate and close complex contracts while representing a trendsetter in the wireless mobility space
Deliver technology that solves customer needs and enables digital transformation for assigned account
Anticipate risks with customer satisfaction, determines the root cause of the problems, removes the blockers, and establishes recovery action plan to improve customer's overall experience
Build trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy
Engages decision makers in the assigned accounts, as well as the influencers to map out multiple targeted relationships that will help you improve the client’s business with the appropriate offerings
Using your industry knowledge, you will be able to choose from T-Mobiles technology solutions that fit the business needs in your accounts
Drive the account planning, construct a strong forecast, and accurately impute it into our CRM
Understand each customer’s technology footprint and strategy, business drivers and landscape, and strategic growth plans
Originate plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Loyalty Program Planning & Execution Manager

Circle K

Location:
United States of America , Charlotte

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
September 13, 2025

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Job Posted:September 13, 2025

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