Loyalty Program Customer Service Specialist Job at Randstad (Montreal)

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Group Product Manager

Be a key part of Circle K’s journey as we enhance our customer experience throug...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
experience in the retail, CPG, or service industry with a large member base is highly desirable.

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
lead the strategic development, implementation, and optimization of loyalty platforms
support on program benefits and member communication strategies
define the product vision for loyalty at Circle K
manage the product roadmap
leverage data to understand member behavior and preferences
collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Data Product Specialist

Join our Global Digital & Loyalty team as a Data Product Specialist who lives an...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Responsive to evolving business needs
Analytical thinker who balances creativity with pragmatism
Excellent communicator in English, able to translate complex concepts for technical and non-technical stakeholders
Customer-obsessed problem solver who collaborates across geographies and levels
Curious lifelong learner with a passion for retail, loyalty programs and emerging analytics techniques
Higher degree in Engineering, Data Science, Statistics or a related analytical discipline
3+ years of experience in one or more of: data engineering, data analytics or data stewardship
Strong awareness of data governance frameworks and privacy regulations (e.g., GDPR)
Hands-on with analytical tools such as Power BI, Excel and cloud data warehouses
Familiarity with mobile analytics platforms (e.g., Google Analytics) and loyalty program data is a plus

Job Responsibility

Partner with the Group Product Manager to maintain the data product vision, roadmap and backlog with clear acceptance criteria and measurable outcomes
Translate business questions into metric definitions, data models and scalable self-service data products
Collaborate with Digital Analytics to ensure accurate tagging of key user events in mobile apps (e.g., GA4)
Coordinate with Data Engineering to integrate mobile apps and retail loyalty datasets for a unified end-to-end customer journey
Monitor data pipelines, investigate quality issues and implement automated validation, alerting and remediation processes
Operationalize data governance, privacy and security requirements
Maintain the data catalog and lineage documentation to support discovery
Define and enforce data contracts, SLAs and schema-change processes with source teams
Liaise with Product Performance Analytics to deliver certified datasets on time for monthly leadership dashboards and ad-hoc reporting
Conduct stakeholder interviews to confirm data readiness for key insights and dashboards

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

Consumer Loyalty Specialist

This role is designed to enhance customer engagement by strategically managing l...

Location

United States , Fort Wayne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer loyalty program management or marketing roles
Strong analytical skills with the ability to interpret data and make strategic recommendations
Proficiency in tools like Google Apps and familiarity with iOS apps
Excellent communication skills, including email correspondence and customer service
Ability to troubleshoot connectivity issues and provide solutions
Experience in training teams and supporting frontline staff
Organized and detail-oriented approach to managing projects and documentation
Knowledge of data privacy standards and practices

Job Responsibility

Oversee the daily operations and functionality of loyalty programs and mobile app platforms, ensuring seamless user experiences
Collaborate with IT, Sales, Marketing, and other departments to address technical issues and optimize program performance
Analyze key metrics such as customer retention, purchase frequency, and basket size to inform strategic enhancements
Develop promotional campaigns aligned with company objectives and brand identity, including app-exclusive offers and targeted communications
Monitor the effectiveness of campaigns and provide detailed reports on performance metrics
Ensure all customer communication reflects the company's values and is personalized to enhance engagement
Maintain accurate program databases and ensure compliance with data privacy regulations
Train store teams on loyalty tools and best practices to improve customer interaction and program adoption
Conduct periodic store visits to support implementation and gather feedback for program improvements
Manage project timelines, schedules, and documentation related to loyalty initiatives while supporting administrative tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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