Loyalty Operations Specialist

• Define and document new operational processes in JDE to support the effective execution of loyalty campaigns for Convenience across European Business Units
• Continuously review and improve campaign-related workflows to enhance efficiency and accuracy
• Set up and update loyalty campaigns in JDE, ensuring accurate pricing and alignment with approved products and offers
• Organize and execute campaign testing to validate system configurations and data accuracy
• Maintain campaign documentation and ensure compliance with internal guidelines and quality standards
• Provide ongoing operational support for live loyalty campaigns
• Monitor campaign performance, identify deviations, and coordinate with teams to resolve issues
• Act as contact for loyalty campaign-related operational incidents or queries
• Support business units in aligning campaign operations with commercial strategies
• Collaborate with cross-functional teams to ensure smooth operations

• Strong understanding of loyalty program operations and campaign management processes
• Experience with JDE for campaigns setup
• Other campaign setup tools or loyalty platforms
• Data accuracy and attention to detail, particularly in pricing and product setup
• Proficiency in Microsoft Excel and data validation techniques
• Basic understanding of testing and quality assurance procedures

Experience working in a fast-paced retail or FMCG environment

• Covered tariff plan for your mobile phone
• Health insurance
• Employee discounts in stores
• Awarded 1st place in 'CV-Online TOP Employer – International Business Services category' for 5 years in a row