Loyalty Operations Specialist

• Define and document new operational processes in JDE to support the effective execution of loyalty campaigns
• Continuously review and improve campaign-related workflows to enhance efficiency and accuracy
• Set up and update loyalty campaigns in JDE, ensuring accurate pricing and alignment with approved products and offers requested from business units
• Organize and execute campaign testing, with a particular focus on convenience campaigns, to validate system configurations and data accuracy
• Maintain campaign documentation and ensure compliance with internal guidelines and quality standards
• Provide ongoing operational support for live loyalty campaigns to ensure consistent delivery of the intended customer experience
• Monitor campaign performance, identify deviations or system issues, and coordinate with relevant teams to resolve incidents promptly
• Act as contact for loyalty campaign-related operational incidents or queries
• Ensure campaigns are launched and managed successfully
• Support the business units in aligning campaign operations with overall commercial and customer engagement strategies
• Collaborate with cross-functional teams (BU’s, Comms, IT, Finance, and Customer Service) to ensure smooth end-to-end operations.

• Strong understanding of loyalty program operations and campaign management processes
• Experience with JDE for campaigns setup
• Other campaign setup tools or loyalty platforms
• Data accuracy and attention to detail, particularly in pricing and product setup
• Proficiency in Microsoft Excel and data validation techniques
• Basic understanding of testing and quality assurance procedures
• Bachelor’s degree in Business Administration, Marketing, Operations Management, or related field
• 2–4 years of experience in campaign operations, loyalty programs, or similar roles
• Experience working in a fast-paced retail or FMCG environment is an advantage.

Experience working in a fast-paced retail or FMCG environment

• Complete benefits package
• Work in a collaborative, dynamic, high performing and diverse team
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company