Loyalty Manager Job at Blu Digital

Loyalty Project Manager

Our client, market leader in consumer electronics, is spearheading innovative st...

Location

Netherlands , Amsterdam

Salary:

Not provided

ARIAD

Expiration Date

Until further notice

Requirements

Experience (3–6 years) in marketing, project management, or loyalty programs, ideally within a digital or customer-focused environment
Expertise in user experience and customer journey mapping
Familiarity with CX/UX principles and an interest in digital tools or platforms that enhance customer experience
Strong stakeholder management skills, with the ability to connect dots across teams
A proactive, solution-oriented mindset, you enjoy optimizing processes and improving customer journeys
Excellent communication skills in Dutch and English (French a bonus)

Job Responsibility

Coordinate projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction
Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics
Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention
Collaborate with the platform team to roll out new features, designs, and process improvements that elevate the customer experience
Set up and manage community initiatives, including the membership application strategy and coordination, to strengthen engagement and build long-term loyalty
Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management

What we offer

Working from home 2 days per week
Personalized follow-up & honest feedback guided by our Digital Talent Managers
Gain a rich community of other digital professionals at quarterly events and meetups
Join our annual Workcation event in sunny Southern Spain
Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others

Fulltime

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business or related field required, MBA preferred
Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
Intermediate BI knowledge
ability to both apply and interpret data practically for use in real-world scenarios
Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
Outstanding ability to think creatively and identify and resolve problems
Excellent analytical, organizational, project management and time management skills
Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
High level of integrity, autonomy, and self-motivation
Must be able to perform the essential duties and responsibilities as described above

Job Responsibility

Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
Develop campaign roadmaps, ensuring strategic alignment and timely execution
Oversee creative brief development, ensuring messaging and visual consistency
Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
Provide guidance on signage, promotions, and customer service materials for new locations
Travel as needed to support BU launches and ensure smooth program adoption

Fulltime

Loyalty Communication Manager

We're looking for an experienced Loyalty Communications Manager who has a strong...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or related field preferred
3-5 years of experience in overseeing omnichannel campaigns is required
experience working with loyalty programs is strongly preferred
strong knowledge of TCPA Guidelines and Regulations, mobile marketing/SMS marketing trends, and the technicalities of SMS marketing
ability to monitor the loyalty campaign calendar & SMS schedule, maintain the SMS budget, track volume and cost projections, and report back to the business
experience with audience segmentation/lifecycle management
experience with acquisition/conversion is preferred
strong project management, organizational, and coordination skills to deliver effective campaigns to target audiences
ability to build relationships and work effectively with multiple stakeholders in a cross-functional environment
experience in managing complex projects

Job Responsibility

Act as the primary point of contact for the SMS channel
manage the SMS campaign cycle from end-to-end
establish SMS standard operating procedures
work with the loyalty team to develop omnichannel campaigns
collaborate with internal teams to manage the full end-to-end campaign process
manage changes in project scope, schedule, and costs
partner with internal team members to oversee the execution of omnichannel loyalty campaigns
manage the implementation of new SMS keywords
define the vision and strategy for the SMS channel
partner with the Product team to evolve SMS capabilities

What we offer

Competitive Salary
complete benefits packages (medical, dental, 401k, employee stock plan, etc.)
People Perks which allows for great discounts on food and fuel
Vacation / PTO time
work in a collaborative, dynamic and high performing team
work for a leading, innovative, and growing company in convenience stores operations
Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner
tuition reimbursement of $5,000 per year
learning opportunities to develop new skills and to evolve professionally in a fast-growing company

Fulltime

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...

Location

Canada , Burlington

Salary:

102000.00 - 140250.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

Formal qualifications in Marketing, Business intelligence or equivalent
minimum 10 years of experience in Loyalty programs and delivering results
minimum 5 years of experience in leading and influencing co-workers and teams
deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
develop and implement the country engagement strategy
identify and drive strategic contribution from multiple customer groups
define local IKEA Family benefits and other loyalty programs/customer clubs
brief CRM hub on common content needs
manage local process for market-relevant trigger executions
lead matrix of store-based FAMILY co-workers
drive an open and sharing climate
leverage performance indicators

What we offer

Wellness days
extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
eligibility for annual IKEA bonus incentive plan
flexible spending account
life insurance
merchandise and restaurant discounts
parental leave
bereavement leave
employee assistance program.

Fulltime

Loyalty Program Planning & Execution Manager

Responsible for planning, executing, and scaling key customer-facing loyalty pro...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree (advanced degree a plus)
5+ years of professional experience in management consulting, strategic planning, sales & marketing planning, or project management
strong project management skills to prioritize and work on multiple projects simultaneously
ability to execute in the short term while simultaneously developing a long-term approach
strong organizational, time management, and attention to detail skills
demonstrated dedication with the ability to handle projects from origin through execution
willingness to learn and flourish in a fast-growing, dynamic environment
self-starter and entrepreneurial spirit with hands-on approach towards business
knowledge of marketing and store systems required to implement promotions and campaigns
track record of continuous improvement leveraging experiences and setbacks to drive professional growth

Job Responsibility

Develop and evolve the existing Go-To-Market processes
see approved projects from inception through launch, ensuring timing aligns with broader Circle K strategies
partner closely with cross-functional stakeholders in Marketing, Loyalty Ops, Data & Analytics, Product, and Change Management to support strategy development and execution
stay up-to-date on competitive analysis, help design customer research plans, and utilize the test-and-learn process
act as the voice of the consumer to ensure its presence in the Go-To-Market process
flexible with working hours to support global ways of working
support the loyalty offer management process to drive consistent execution of program branding, campaigns, and promotions across channels
proactively develop processes, tools, and other means to efficiently manage the loyalty promotions process
assist with the development, setup, and execution of loyalty promotions, including personalized offers
forecast and recommend enhancements for submitted loyalty promotions

Fulltime

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...

Location

United Kingdom; United States , London; Jacksonville

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
7+ years marketing, marketing communications, advertising or related experience
SaaS experience a plus
Experience developing and executing successful marketing plans to drive customer loyalty and retention
Experience working in international marketing is highly desirable
Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
Proficiency in Microsoft Word, PowerPoint and Excel

Job Responsibility

Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Develop case studies and feed sales reference process as part of loyalty program
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Serve as an internal evangelist for our customers

What we offer

Great Team
Opportunity for Career & Professional Development
Collaborative and Meritocratic work culture
Supportive Leadership
Employee-centric business
Worldwide workforce, top talent
Great culture
Leadership that inspires you
Fast growth and a progressive and competitive product roadmap
Trust and openness

Fulltime

Group Product Manager

Be a key part of Circle K’s journey as we enhance our customer experience throug...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
experience in the retail, CPG, or service industry with a large member base is highly desirable.

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
lead the strategic development, implementation, and optimization of loyalty platforms
support on program benefits and member communication strategies
define the product vision for loyalty at Circle K
manage the product roadmap
leverage data to understand member behavior and preferences
collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Loyalty Manager

Blu Digital

Location:
United Kingdom

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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Job Posted:
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