CrawlJobs Logo

Loyalty Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Malaysia

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

Job Responsibility:

  • Supporting Marriott Loyalty Program
  • Maintaining Elite Appreciation, Guest Services and Front Desk Goals
  • Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support
  • Leading the Team and Conducting Human Resource Activities.

Requirements:

  • 2-year degree from an accredited university in Hospitality, Business Administration, or related major
  • 2 years’ experience in loyalty/guest relations/guest recognition or related professional area OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major
  • no work experience required.

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Loyalty Manager

Loyalty Project Manager

Our client, market leader in consumer electronics, is spearheading innovative st...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
ariadgroup.com Logo
ARIAD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience (3–6 years) in marketing, project management, or loyalty programs, ideally within a digital or customer-focused environment
  • Expertise in user experience and customer journey mapping
  • Familiarity with CX/UX principles and an interest in digital tools or platforms that enhance customer experience
  • Strong stakeholder management skills, with the ability to connect dots across teams
  • A proactive, solution-oriented mindset, you enjoy optimizing processes and improving customer journeys
  • Excellent communication skills in Dutch and English (French a bonus)
Job Responsibility
Job Responsibility
  • Coordinate projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction
  • Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics
  • Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention
  • Collaborate with the platform team to roll out new features, designs, and process improvements that elevate the customer experience
  • Set up and manage community initiatives, including the membership application strategy and coordination, to strengthen engagement and build long-term loyalty
  • Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management
What we offer
What we offer
  • Working from home 2 days per week
  • Personalized follow-up & honest feedback guided by our Digital Talent Managers
  • Gain a rich community of other digital professionals at quarterly events and meetups
  • Join our annual Workcation event in sunny Southern Spain
  • Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
  • Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others
  • Fulltime
Read More
Arrow Right

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business or related field required, MBA preferred
  • Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
  • Intermediate BI knowledge
  • ability to both apply and interpret data practically for use in real-world scenarios
  • Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
  • Outstanding ability to think creatively and identify and resolve problems
  • Excellent analytical, organizational, project management and time management skills
  • Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
  • High level of integrity, autonomy, and self-motivation
  • Must be able to perform the essential duties and responsibilities as described above
Job Responsibility
Job Responsibility
  • Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
  • Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
  • Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
  • Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
  • Develop campaign roadmaps, ensuring strategic alignment and timely execution
  • Oversee creative brief development, ensuring messaging and visual consistency
  • Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
  • Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
  • Provide guidance on signage, promotions, and customer service materials for new locations
  • Travel as needed to support BU launches and ensure smooth program adoption
  • Fulltime
Read More
Arrow Right

Loyalty Communication Manager

We're looking for an experienced Loyalty Communications Manager who has a strong...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or related field preferred
  • 3-5 years of experience in overseeing omnichannel campaigns is required
  • experience working with loyalty programs is strongly preferred
  • strong knowledge of TCPA Guidelines and Regulations, mobile marketing/SMS marketing trends, and the technicalities of SMS marketing
  • ability to monitor the loyalty campaign calendar & SMS schedule, maintain the SMS budget, track volume and cost projections, and report back to the business
  • experience with audience segmentation/lifecycle management
  • experience with acquisition/conversion is preferred
  • strong project management, organizational, and coordination skills to deliver effective campaigns to target audiences
  • ability to build relationships and work effectively with multiple stakeholders in a cross-functional environment
  • experience in managing complex projects
Job Responsibility
Job Responsibility
  • Act as the primary point of contact for the SMS channel
  • manage the SMS campaign cycle from end-to-end
  • establish SMS standard operating procedures
  • work with the loyalty team to develop omnichannel campaigns
  • collaborate with internal teams to manage the full end-to-end campaign process
  • manage changes in project scope, schedule, and costs
  • partner with internal team members to oversee the execution of omnichannel loyalty campaigns
  • manage the implementation of new SMS keywords
  • define the vision and strategy for the SMS channel
  • partner with the Product team to evolve SMS capabilities
What we offer
What we offer
  • Competitive Salary
  • complete benefits packages (medical, dental, 401k, employee stock plan, etc.)
  • People Perks which allows for great discounts on food and fuel
  • Vacation / PTO time
  • work in a collaborative, dynamic and high performing team
  • work for a leading, innovative, and growing company in convenience stores operations
  • Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner
  • tuition reimbursement of $5,000 per year
  • learning opportunities to develop new skills and to evolve professionally in a fast-growing company
  • Fulltime
Read More
Arrow Right

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...
Location
Location
Canada , Burlington
Salary
Salary:
102000.00 - 140250.00 CAD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Formal qualifications in Marketing, Business intelligence or equivalent
  • minimum 10 years of experience in Loyalty programs and delivering results
  • minimum 5 years of experience in leading and influencing co-workers and teams
  • deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
  • deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.
Job Responsibility
Job Responsibility
  • Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
  • lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
  • develop and implement the country engagement strategy
  • identify and drive strategic contribution from multiple customer groups
  • define local IKEA Family benefits and other loyalty programs/customer clubs
  • brief CRM hub on common content needs
  • manage local process for market-relevant trigger executions
  • lead matrix of store-based FAMILY co-workers
  • drive an open and sharing climate
  • leverage performance indicators
What we offer
What we offer
  • Wellness days
  • extended health, dental, and vision coverage
  • RRSP with IKEA contribution matching options
  • eligibility for annual IKEA bonus incentive plan
  • flexible spending account
  • life insurance
  • merchandise and restaurant discounts
  • parental leave
  • bereavement leave
  • employee assistance program.
  • Fulltime
Read More
Arrow Right

Loyalty Program Planning & Execution Manager

Responsible for planning, executing, and scaling key customer-facing loyalty pro...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (advanced degree a plus)
  • 5+ years of professional experience in management consulting, strategic planning, sales & marketing planning, or project management
  • strong project management skills to prioritize and work on multiple projects simultaneously
  • ability to execute in the short term while simultaneously developing a long-term approach
  • strong organizational, time management, and attention to detail skills
  • demonstrated dedication with the ability to handle projects from origin through execution
  • willingness to learn and flourish in a fast-growing, dynamic environment
  • self-starter and entrepreneurial spirit with hands-on approach towards business
  • knowledge of marketing and store systems required to implement promotions and campaigns
  • track record of continuous improvement leveraging experiences and setbacks to drive professional growth
Job Responsibility
Job Responsibility
  • Develop and evolve the existing Go-To-Market processes
  • see approved projects from inception through launch, ensuring timing aligns with broader Circle K strategies
  • partner closely with cross-functional stakeholders in Marketing, Loyalty Ops, Data & Analytics, Product, and Change Management to support strategy development and execution
  • stay up-to-date on competitive analysis, help design customer research plans, and utilize the test-and-learn process
  • act as the voice of the consumer to ensure its presence in the Go-To-Market process
  • flexible with working hours to support global ways of working
  • support the loyalty offer management process to drive consistent execution of program branding, campaigns, and promotions across channels
  • proactively develop processes, tools, and other means to efficiently manage the loyalty promotions process
  • assist with the development, setup, and execution of loyalty promotions, including personalized offers
  • forecast and recommend enhancements for submitted loyalty promotions
  • Fulltime
Read More
Arrow Right

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...
Location
Location
United Kingdom; United States , London; Jacksonville
Salary
Salary:
Not provided
medius.com Logo
Medius
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
  • 7+ years marketing, marketing communications, advertising or related experience
  • SaaS experience a plus
  • Experience developing and executing successful marketing plans to drive customer loyalty and retention
  • Experience working in international marketing is highly desirable
  • Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
  • Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
  • Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
  • Proficiency in Microsoft Word, PowerPoint and Excel
Job Responsibility
Job Responsibility
  • Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
  • Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
  • Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
  • Develop case studies and feed sales reference process as part of loyalty program
  • Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
  • Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
  • Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
  • Build relationships at all levels across Marketing and customer success teams
  • Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
  • Serve as an internal evangelist for our customers
What we offer
What we offer
  • Great Team
  • Opportunity for Career & Professional Development
  • Collaborative and Meritocratic work culture
  • Supportive Leadership
  • Employee-centric business
  • Worldwide workforce, top talent
  • Great culture
  • Leadership that inspires you
  • Fast growth and a progressive and competitive product roadmap
  • Trust and openness
  • Fulltime
Read More
Arrow Right

Group Product Manager

Be a key part of Circle K’s journey as we enhance our customer experience throug...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
  • demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
  • deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
  • strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
  • proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
  • experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
  • excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
  • a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
  • bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
  • experience in the retail, CPG, or service industry with a large member base is highly desirable.
Job Responsibility
Job Responsibility
  • Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
  • lead the strategic development, implementation, and optimization of loyalty platforms
  • support on program benefits and member communication strategies
  • define the product vision for loyalty at Circle K
  • manage the product roadmap
  • leverage data to understand member behavior and preferences
  • collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.
Read More
Arrow Right

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
  • Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
  • Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
  • Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
  • Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
  • Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
  • Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
  • A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
  • Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
  • Experience in the retail, CPG, or service industry with a large member base is highly desirable
Job Responsibility
Job Responsibility
  • Create compelling personalized experiences that foster deep customer engagement and increase retention
  • Lead strategic development, implementation, and optimization of loyalty platforms
  • Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
  • Define the product vision for loyalty at Circle K
  • Manage product roadmap
  • Leverage data to understand member behavior and preferences
  • Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience
  • Fulltime
Read More
Arrow Right