Loyalty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Dalian

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members' journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

Job Responsibility:

Recognition and engagement of Elite members
Management of Elite members' journey from pre-arrival to post-stay
Implementation and evaluation of quality of products and services for Elite members
Effective communication and delivery of Elite benefits program
Management of Loyalty Operations department
Leading and mentoring team members on Marriott's Bonvoy Loyalty Program
Coordinating day-to-day operations for Elite members
Developing goals and plans to prioritize work
Providing exceptional service to Elite, Cobalt and redemption stay members
Conducting human resource activities including interviewing, hiring, training, and performance evaluations

Requirements:

2-year degree from an accredited university in Hospitality, Business Administration, or related major
2 years' experience in loyalty/guest relations/guest recognition or related professional area
OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major
no work experience required
Complete knowledge of all Elite Member Benefits, Terms and Conditions
Ability to lead and mentor team members
Experience in handling complaints, settling disputes, and resolving grievances

Nice to have:

Appreciation for evocative storytelling
Keen interest and passion for destination's heritage
Desire to deliver genuine, personalized, and anticipatory hospitality

What we offer:

Equal opportunity employment
Valued and celebrated unique backgrounds
Professional development opportunities
Global team environment

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loyalty Manager