Loyalty Leader Job at IKEA (Shanghai)

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Senior Product Manager, Digital Loyalty Experiences

Start Your Journey With Us by joining Marriott’s Digital Product Team! Marriott ...

Location

United States , Bethesda

Salary:

52.06 - 85.14 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

6+ years of Digital Product Management experience
4+ years of experience leading cross-functional agile teams
3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment
Entrepreneurial, startup attitude in a big company setting
Strong analytical, organizational and problem-solving skills
Customer-obsessed mindset
Undergraduate degree or equivalent experience/certification

Job Responsibility

Lead design, development, and innovation of loyalty member experiences across Marriott.com
Partner with key product, design and engineering leaders to define and manage the web loyalty roadmap
Lead a cross-functional agile product team to activate against the web loyalty roadmap
Manage communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences
Develop and execute data-driven and user-centric product strategies
Understand customer needs, balance user value with business value, and prioritize in a complex environment

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

North America Marketing Director – HR and Talent Advisory

We are seeking a proactive and detail-oriented Marketing Director with 12+ years...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

8–12+ years of B2B marketing experience, ideally within HR services, consulting, professional services, or talent management
Proven experience in building, launching and scaling a new product, practice, or business line
Strong GTM, content strategy, and campaign development abilities
Ability to balance strategic thinking with hands-on execution
Excellent communication and stakeholder-management skills across regions and disciplines
Experience working in matrixed, fast-paced and global environments
Proven ability to manage multiple projects with tight deadlines and shifting priorities
Strong project management skills and comfort leading cross-functional discussions
Strong writing, editing, and content development skills with attention to detail
Confident working across regions and balancing multiple stakeholders

Job Responsibility

Assist in the building and execution of integrated marketing campaigns across digital, email, social media, and events, specifically to the US, Canada and the UK
Coordinate day-to-day project timelines, deliverables, and communications for multiple concurrent marketing initiatives
In partnership with Product Marketing, support content development, including blogs, whitepapers, case studies, and presentations, for the US, Canada and UK markets, using your strong understanding of HR and B2B audiences
Manage CRM and email marketing tools to execute nurturing campaigns and track lead activity. Be laser focused on lead generation to ensure monthly and annual targets are met
Report on campaign performance using analytics tools
recommend optimizations based on insights
Contribute to the planning and execution of webinars, trade shows, and other client-facing events
Develop and own the marketing strategy for the new HR & Talent Advisory practice in US, Canada, UK and Ireland
Execute integrated campaigns that drive awareness, pipeline growth, and thought leadership visibility
Manage multi-channel programs including digital, email, events, partnerships, social, and paid media

What we offer

medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan
Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave

Fulltime

Executive Director, Curio Science

The Executive Director of Curio Science will lead with a growth-first mindset, d...

Location

United States

Salary:

180000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (advanced degree in business, life sciences, or communications preferred)
Minimum 10+ years of agency experience required, ideally within healthcare communications or medical marketing
At least 6+ years of experience in managing cross-functional teams, including expertise in recruitment operations, program logistics, and compliance-sensitive initiatives
Proven track record in driving business growth through innovation, client engagement, and operational collaboration
Preferred experience in healthcare insights and analytics
Entrepreneurial and innovative mindset with deep expertise in scaling subscription-based, insights-driven, or other growth-focused services
Demonstrated ability to lead diverse teams within a fast-paced, client-centered agency environment, with a focus on cross-functional collaboration
Expertise in recruitment strategies, metrics tracking, and pipeline scalability to grow HCP and institutional networks effectively
Strong familiarity with industry regulations such as the Sunshine Act, PhRMA guidelines, and compliance-sensitive operations tied to HCP payments and events
Data-driven decision-maker with exceptional organizational and analytical skills

Job Responsibility

Lead and manage Curio Science teams, providing strategic direction and ensuring operational excellence in all aspects of execution and delivery
Drive sustainable growth by fostering a culture of performance, accountability, and collaboration across all team operations
Support the growth and execution of subscription-based models, third-party insights services, and other innovative offerings, ensuring alignment with Curio Science’s strategic growth priorities and competitive positioning as well as maintain compliance
Analyze industry trends, emerging market opportunities, and competitive activity to proactively adapt strategies and secure leadership in the space
Strengthen Curio Science’s footprint by cultivating relationships with healthcare professionals (HCPs), institutions, industry stakeholders, academic practices, and Key Opinion Leaders (KOLs) across multiple therapeutic areas to deepen networks and expand partnerships
Provide oversight for medical communications program services teams, including meeting logistics, event execution, and compliance-sensitive workstreams such as Sunshine Act/Open Payments reporting
Align Program Services strategies and logistics planning with Vaniam Group priorities, ensuring seamless integration across teams and initiatives as well as integration of AI into those workstreams
Offer high-level support and guidance to Program Services for efficient operational execution and resource management
Oversee recruitment efforts reporting into Curio Science, to achieve key targets in HCP and institutional representation
Develop innovative recruitment campaigns, expanding footprint and engagement across practices, healthcare institutions, and academic centers

What we offer

100% remote environment with opportunities for local meet-ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Fulltime

Lead Decision Scientist – Specialty Provider Analytics

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

130295.00 - 260590.00 USD / Year

CVS Health

Expiration Date

March 29, 2026

Requirements

5+ years of analytic experience independently driving analysis and initiatives with track record of business impact
5+ years of data science experience, preferred in consulting experience
5+ years of experience with advanced machine learning techniques, such as generalized linear models, tree-based models, clustering, natural language processing, and deep learning
Familiarity with GenAI trends and technologies including major LLM provider APIs (OpenAI, Gemini, Anthropic, etc.) as well as archetypal GenAI solutions (RAG, co-pilots, document summarization, etc.)
Prior experience using and managing projects leveraging Cloud technologies (Azure, GCP, AWS, Databricks)
Expert level programming skills in Python, SQL
Ability to engage with senior business stakeholders, execute level communication and influencing skills
Highly motivated individual willing to upskill with an ability to work in an extremely fast paced environment both individually and with a team
Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or related discipline

Job Responsibility

Lead development of advanced analytics to enhance CVS Specialty customer service to providers to drive customer loyalty and business growth
Leverage technology depth to engage with key leaders across the enterprise to identify new applications of artificial intelligence in CVS Specialty pharmacy
Collaborate with business partners to understand their problems and goals, develop predictive modeling, statistical analyses, data reports and performance metrics
Use strong knowledge in algorithms and predictive models to investigate problems, detect patterns and recommend solutions
Use strong programming skills to explore, examine and interpret large volumes of data in various forms

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Social Community Manager

Thank you for considering the Social Community Manager role with Moonbug Enterta...

Location

United States , Los Angeles

Salary:

8500.00 USD / Month

Moonbug Entertainment

Expiration Date

Until further notice

Requirements

2 + years of experience working in a social media / community / customer support role
Experience with a family-focused brand or industry a plus
Have an understanding of how communities operate across major social media platforms
Can work to a specified tone of voice and with brand-led strategic messaging
Experience with of building a social media following organically, using the community to drive engagement
In tune with US trends and popular culture – particularly around the topics of parenting and young kids’ interests
Excellent organizational & communication skills
Ability to work collaboratively within a larger team
An understanding of how brands, talent, and influencers operate on social
Positive attitude with a can-do spirit.

Job Responsibility

Own and refine the branded tone of voice ensuring it’s engaging with US parent audiences
Monitor and respond to comments and messages on our brand handles across TikTok, Instagram, and Facebook in brand tone of voice
Initiate conversations and foster discussions to build relationships with community members, including managing and monitoring Facebook Groups
Organize and manage online events and activities to increase engagement
Address audience inquiries and resolve issues in a timely professional manner, and help build brand trust & loyalty
Identify and engage with target brands, talent, influencers and thought leaders on social
Surprise and delight super fans and influencers on social and by sending gifts
Build and maintain relationships off handle with target audiences of parent, influencer, and talent accounts
Promote a positive and inclusive community environment
Identify trends and insights to inform social content and engagement strategies

What we offer

Health, Vision and Dental Insurance via Entertainment Partners
Office Snacks
Company Events and Networking Opportunities

Fulltime

Strategic Shopify & Loyalty Partner Manager

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

3–5+ years of experience in partnerships, alliances, or business development within B2B SaaS
Proven track record of driving revenue through ISV partnerships, ideally within the Shopify ecosystem or adjacent commerce platforms
Strong understanding of eCommerce, MarTech, or personalization platforms
Demonstrated success in co-selling, pipeline generation, and influencing deal close with sales teams
Ability to operate as a true partner owner with accountability for ARR impact, not just relationship management
Excellent communication, negotiation, and stakeholder management skills
Experience working cross-functionally with Sales, Marketing, and Product in a fast-paced SaaS environment
Prior experience working with Shopify Plus partners, agencies, or relevant platforms is a strong plus

Job Responsibility

Define and execute joint GTM motions with Shopify and leading Loyalty platforms
Align closely with Sales to co-sell opportunities, and activate partners as a meaningful revenue channel
Serve as the single owner for these partnerships, responsible for strategy, execution, and measurable revenue outcomes
Own the end-to-end partnership strategy for Shopify and Loyalty ISV partners, from vision through execution
Develop a clear partner roadmap focused on pipeline creation, deal acceleration, and ARR influence
Define and execute joint value propositions and use cases that resonate with merchants and differentiate our solution within the Shopify ecosystem
Identify, onboard, and scale high-impact Loyalty and commerce ISV partners that align with our GTM strategy
Build deep, trusted relationships with partner executives, BD, sales, solutions, and product leaders
Act as the primary point of contact for all Shopify and Loyalty partner initiatives
Negotiate and manage partnership agreements, including co-sell frameworks, referral motions, and joint success metrics

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach is available
Leader Development Program
$1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors

Product Owner

As a Product Owner, you will serve as a key business leader shaping the future o...

Location

United States , Grand Rapids

Salary:

Not provided

Meijer

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
2-4 years of business experience in Merchandising, Retail, Loyalty, eCommerce, Omnichannel, or Voice of Customer
Strong understanding of VoC programs, customer feedback insights, loyalty drivers, and customer engagement strategies
Business understanding of retail operations, digital commerce, and customer behavior
Ability to translate business objectives into clear product requirements and prioritization frameworks
Basic awareness of SEO/SEM principles
Strong analytical mindset with the ability to interpret customer and business data to guide decisions
A proactive, business led approach focused on delivering measurable value and improving customer sentiment
Ability to confidently communicate and present business priorities to IT teams and cross functional partners
Quick learner with ability to master business systems and identify opportunities to reduce friction or enhance experience

Job Responsibility

Own and articulate the business vision for your product area, shaping how customers and team members interact across digital and instore touchpoints
Serve as the business's decision maker for your agile team(s), guiding direction and ensuring alignment with business priorities
Translate business strategies into clear product roadmaps, working closely with IT partners to bring new experiences, capabilities, and enhancements to life
Drive product initiatives end-to-end, ensuring features support key business goals-customer engagement, loyalty growth, operational efficiency, and seamless experience
Lead with a strong business perspective, prioritizing backlog items based on business impact, customer value, and feasibility
Partner closely with engineering, UX/UI, analytics, loyalty, merchandising, marketing, and customer care teams to deliver solutions that move the business forward
Champion the voice of the customer, ensuring feedback, sentiment trends, and insights shape product direction and business decisions
Analyze business and customer data-including loyalty performance, VoC themes, buying behavior, and market trends-to refine strategy and inform decision making
Advocate for a cohesive omnichannel experience, ensuring digital and instore interactions work together to support business goals
Bridge communication between business and IT, clarifying requirements, resolving ambiguity, and ensuring teams move in lockstep

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth

Fulltime

Loyalty Leader

IKEA

Location:
China , Shanghai

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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