Loyalty Leader Job at IKEA (Shanghai)

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

New

Assistant Store Manager

Assistant Store Manager in Isle of Wight (Newport). This isn’t your average reta...

Location

United Kingdom , Newport

Salary:

28641.60 GBP / Year

Toolstation

Expiration Date

February 09, 2026

Requirements

Knowledge about Retail and understanding of leading a team
Hard work and passion dedicated to leading a team to deliver superb customer service
A love of team work and happy to muck in and get hands dirty
A positive attitude to keep team motivated
Flexibility to be open to change and additional responsibility
Bring your whole self to work and let your true personality shine through

Job Responsibility

Acting as an inspirational leader, inspiring customer loyalty and coaching the team
Deputising for the Store Manager in their absence or supporting them in achieving and exceeding targets
Coaching, motivating and engaging the team
Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together
Providing a great customer experience
Making sure customers leave the branch with everything they need
Maintaining great product availability and high branch standards

What we offer

Training
Development
Benefits that are some of the best in retail
Equal opportunity for advancement including promotion and training

Fulltime

Senior Product Manager, Digital Loyalty Experiences

Start Your Journey With Us by joining Marriott’s Digital Product Team! Marriott ...

Location

United States , Bethesda

Salary:

52.06 - 85.14 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

6+ years of Digital Product Management experience
4+ years of experience leading cross-functional agile teams
3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment
Entrepreneurial, startup attitude in a big company setting
Strong analytical, organizational and problem-solving skills
Customer-obsessed mindset
Undergraduate degree or equivalent experience/certification

Job Responsibility

Lead design, development, and innovation of loyalty member experiences across Marriott.com
Partner with key product, design and engineering leaders to define and manage the web loyalty roadmap
Lead a cross-functional agile product team to activate against the web loyalty roadmap
Manage communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences
Develop and execute data-driven and user-centric product strategies
Understand customer needs, balance user value with business value, and prioritize in a complex environment

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

North America Marketing Director – HR and Talent Advisory

We are seeking a proactive and detail-oriented Marketing Director with 12+ years...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

8–12+ years of B2B marketing experience, ideally within HR services, consulting, professional services, or talent management
Proven experience in building, launching and scaling a new product, practice, or business line
Strong GTM, content strategy, and campaign development abilities
Ability to balance strategic thinking with hands-on execution
Excellent communication and stakeholder-management skills across regions and disciplines
Experience working in matrixed, fast-paced and global environments
Proven ability to manage multiple projects with tight deadlines and shifting priorities
Strong project management skills and comfort leading cross-functional discussions
Strong writing, editing, and content development skills with attention to detail
Confident working across regions and balancing multiple stakeholders

Job Responsibility

Assist in the building and execution of integrated marketing campaigns across digital, email, social media, and events, specifically to the US, Canada and the UK
Coordinate day-to-day project timelines, deliverables, and communications for multiple concurrent marketing initiatives
In partnership with Product Marketing, support content development, including blogs, whitepapers, case studies, and presentations, for the US, Canada and UK markets, using your strong understanding of HR and B2B audiences
Manage CRM and email marketing tools to execute nurturing campaigns and track lead activity. Be laser focused on lead generation to ensure monthly and annual targets are met
Report on campaign performance using analytics tools
recommend optimizations based on insights
Contribute to the planning and execution of webinars, trade shows, and other client-facing events
Develop and own the marketing strategy for the new HR & Talent Advisory practice in US, Canada, UK and Ireland
Execute integrated campaigns that drive awareness, pipeline growth, and thought leadership visibility
Manage multi-channel programs including digital, email, events, partnerships, social, and paid media

What we offer

medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan
Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave

Fulltime

Executive Director, Curio Science

The Executive Director of Curio Science will lead with a growth-first mindset, d...

Location

United States

Salary:

180000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (advanced degree in business, life sciences, or communications preferred)
Minimum 10+ years of agency experience required, ideally within healthcare communications or medical marketing
At least 6+ years of experience in managing cross-functional teams, including expertise in recruitment operations, program logistics, and compliance-sensitive initiatives
Proven track record in driving business growth through innovation, client engagement, and operational collaboration
Preferred experience in healthcare insights and analytics
Entrepreneurial and innovative mindset with deep expertise in scaling subscription-based, insights-driven, or other growth-focused services
Demonstrated ability to lead diverse teams within a fast-paced, client-centered agency environment, with a focus on cross-functional collaboration
Expertise in recruitment strategies, metrics tracking, and pipeline scalability to grow HCP and institutional networks effectively
Strong familiarity with industry regulations such as the Sunshine Act, PhRMA guidelines, and compliance-sensitive operations tied to HCP payments and events
Data-driven decision-maker with exceptional organizational and analytical skills

Job Responsibility

Lead and manage Curio Science teams, providing strategic direction and ensuring operational excellence in all aspects of execution and delivery
Drive sustainable growth by fostering a culture of performance, accountability, and collaboration across all team operations
Support the growth and execution of subscription-based models, third-party insights services, and other innovative offerings, ensuring alignment with Curio Science’s strategic growth priorities and competitive positioning as well as maintain compliance
Analyze industry trends, emerging market opportunities, and competitive activity to proactively adapt strategies and secure leadership in the space
Strengthen Curio Science’s footprint by cultivating relationships with healthcare professionals (HCPs), institutions, industry stakeholders, academic practices, and Key Opinion Leaders (KOLs) across multiple therapeutic areas to deepen networks and expand partnerships
Provide oversight for medical communications program services teams, including meeting logistics, event execution, and compliance-sensitive workstreams such as Sunshine Act/Open Payments reporting
Align Program Services strategies and logistics planning with Vaniam Group priorities, ensuring seamless integration across teams and initiatives as well as integration of AI into those workstreams
Offer high-level support and guidance to Program Services for efficient operational execution and resource management
Oversee recruitment efforts reporting into Curio Science, to achieve key targets in HCP and institutional representation
Develop innovative recruitment campaigns, expanding footprint and engagement across practices, healthcare institutions, and academic centers

What we offer

100% remote environment with opportunities for local meet-ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Fulltime

Assistant Store Leader

Assistant Store Leader (Assistant Manager) role at a 7-Eleven corporate store. W...

Location

Canada , Vermilion

Salary:

Not provided

7-Eleven Canada Inc.

Expiration Date

Until further notice

Requirements

Ability to oversee and provide customer service leadership, training, and coaching for all store employees
Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
Ability to assist in implementing all merchandising and marketing programs
Competency in cash handling, fuel transactions, and promoting loyalty program
Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures
Excellent oral and written communication and intrapersonal skills
Proficient computer knowledge (Microsoft products preferred Word, Excel)
A High School diploma or GED is preferred, but not required for candidates with at least one year of Retail Management experience
A valid Driver’s License from the state of residence while maintaining automotive liability insurance
The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds

Job Responsibility

Oversee and provide customer service leadership, training, and coaching alongside the Store Leader
Maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees
Assist in implementing all merchandising and marketing programs
Handle cash and fuel transactions, promote loyalty program
Maintain a clean, safe environment by complying with all health and sanitation procedures

What we offer

401K Plan (US only)
RRSP Plan (Canada only)
Premium pay for holidays worked
Paid PTO Plans
Coverage in medical, dental, life, and vision insurances available
Monthly bonus/incentive potential
Tuition Reimbursement
Adoption Assistance (US only)

Fulltime

Director, Data Analytics & Customer Insights

The Director of Data Analytics and Customer Insights will lead the development o...

Location

United States , Washington, DC

Salary:

163000.00 - 211140.00 USD / Year

AMTRAK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Data Science, Statistics, Economics, Marketing, or a related field
Master’s preferred. OR equivalent combination of training, education & relevant experience
Strong command of SQL, Python/R, and data visualization tools (e.g., Tableau, Power BI)
Experience with customer segmentation, regression analysis, forecasting, and LTV modeling
Demonstrated ability to influence business outcomes through data storytelling
Strong project management skills and the ability to prioritize across multiple stakeholders
Excellent analytical skills
Strong written and verbal communication skills
Strong supervisory, management and organizational skills
Strong, broad-based PC skills (Microsoft Word, Powerpoint, and Microsoft Excel)

Job Responsibility

Develop and lead the customer analytics roadmap aligned to loyalty, marketing, operations, and experience objectives
Oversee the design and implementation of dashboards, segmentation models, predictive analytics, and lifetime value frameworks
Deliver regular reporting on customer performance (e.g., acquisition, retention, frequency, spend, satisfaction) to stakeholders across the enterprise
Translate complex data into clear, compelling narratives that inform senior leaders and influence business strategies
Identify key drivers of customer behavior and recommend actions to improve satisfaction, loyalty, and commercial outcomes
Partner with the Voice of Customer and Market Research teams to connect structured and unstructured insights
Advance customer journey analytics and personalization strategies in collaboration with the Commercial team and strategic priorities
Build models that support next-best action, customer propensity, and channel optimization
Enhance measurement frameworks for marketing and lifecycle campaigns
Partner across the Commercial organization to prioritize analytics needs and integrate data into decision-making

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance

Fulltime

Sr Warehouse Technician

Executes operation of a warehouse functions in support of business operations, i...

Location

United States , Krotz Springs

Salary:

Not provided

Delek US

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Two (2) or more years experience in Warehouse Operations or similar
Inventory Management
Customer Service
Communication
Managing Work
Self-Starter
Collaborating
Adaptability
Continue Improvement

Job Responsibility

Executes operation of a warehouse functions in support of business operations, including safety and environmental compliance, shipping, receiving, and material storage
Conducts warehouse operations in compliance with established policies and procedures

What we offer

Up to a 10% match on 401K on hire start, with a vesting timeline of only one year
Medical benefits that start on day one with a 30% premium rebate annually
Access to the Calm app for FREE
Performance management program to earn additional annual incentives

Fulltime

Loyalty Leader

IKEA

Location:
China , Shanghai

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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