Loyalty Leader Job at IKEA (Tempe)

Loyalty Leader

We deliver sustainable, extraordinary growth by creating a new, unique, inspirin...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Deep knowledge of 1:1 marketing and CRM
Deep knowledge of loyalty programs and concepts
Deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market
Broad knowledge of digital media channels
Broad knowledge of Marketing Technology
Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals
Responsible for leading Customer Engagement co-workers and driving the totality of the IKEA family offer and CRM in the market
Develop and implement the country engagement strategy that contributes to the overall marketing objectives, and is aligned with country digital customer framework and global engagement direction
Identify and drive the strategic contribution from multiple customer groups (e.g. eCommerce, IKEA Family, IKEA Business) to deliver to business goals
Responsible to define local IKEA Family benefits and other loyalty programs/customer clubs (e.g. IKEA Business)
Responsible for briefing CRM hub on common content needs for multiple customer groups as well as relevant data compliance needs
Responsible for identifying and developing local content to fill gaps in the common CRM customer offerings and journey
Responsible for managing local process (including agency partner) for market relevant trigger executions, securing highest standards in data compliance and execution
Lead matrix of store based FAMILY co-workers to maximize FAMILY impact in stores with special focus on new member recruitment and member identification
Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA

Fulltime

Commercial Loyalty Team Leader

Location

Italy , San Giovanni Teatino, Chieti

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of sales techniques and the ability to identify add-on, cross-selling and up-selling opportunities to meet customer needs
Strong understanding of how commercial activities, planning tools and KPIs support sales performance and customer engagement
Experience working with data and customer insights to monitor performance and support decision-making in a fast-changing retail environment
Strong communication skills in Italian and English, with a collaborative mindset and a passion for developing people and improving the customer experience

Job Responsibility

Ensure the correct implementation of the store Commercial Calendar and activity plan, monitor performance and share insights with key stakeholders to maximize the impact of commercial initiatives
Work closely with the commercial team to secure an inspiring and engaging store experience across all customer touchpoints, encouraging customers to visit more frequently and interact with the brand
Define and implement the store add-on strategy, supporting cross-selling and up-selling opportunities and ensuring strong collaboration across store functions involved in commercial execution
Contribute to the development and execution of customer engagement initiatives, supporting the acquisition and activation of loyalty program members and enhancing customer value through targeted activities and benefits
Monitor key commercial KPIs and customer feedback to quickly identify opportunities or risks, adapting actions accordingly and contributing to sustainability priorities within the store offering

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Senior Product Manager, Digital Loyalty Experiences

Start Your Journey With Us by joining Marriott’s Digital Product Team! Marriott ...

Location

United States , Bethesda

Salary:

52.06 - 85.14 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

6+ years of Digital Product Management experience
4+ years of experience leading cross-functional agile teams
3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment
Entrepreneurial, startup attitude in a big company setting
Strong analytical, organizational and problem-solving skills
Customer-obsessed mindset
Undergraduate degree or equivalent experience/certification

Job Responsibility

Lead design, development, and innovation of loyalty member experiences across Marriott.com
Partner with key product, design and engineering leaders to define and manage the web loyalty roadmap
Lead a cross-functional agile product team to activate against the web loyalty roadmap
Manage communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences
Develop and execute data-driven and user-centric product strategies
Understand customer needs, balance user value with business value, and prioritize in a complex environment

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

Senior Content Strategist

As a Senior Content Strategist, you will own the development and execution of tr...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

10+ years of experience in content strategy, digital marketing, or a related field, with 5+ years in a senior or leadership role, ideally within the travel, hospitality, or lifestyle industries
Proven track record of developing and executing innovative, high-impact content strategies that drive engagement, conversions, and measurable revenue growth
Extensive expertise in SEO, content marketing, omnichannel content strategies, and emerging digital content trends
Advanced proficiency with enterprise-level content management systems (CMS), analytics platforms, marketing automation tools, and AI-driven personalization technologies
Exceptional writing, editing, and storytelling skills, with the ability to craft compelling, brand-aligned narratives across diverse channels
Strong executive leadership and strategic planning skills, with experience managing global teams, navigating matrixed organizations, and leading complex, cross-functional projects
Fluency in English is essential
proficiency in additional languages (e.g., Spanish, French, German, Mandarin) is highly advantageous for supporting global content localization and multicultural campaigns
Demonstrated expertise in data analysis, performance optimization, and using insights to refine strategies and achieve business objectives
Deep passion for the travel industry, with a nuanced understanding of how content influences traveller behaviour, decision-making, and loyalty

Job Responsibility

Develop and own the global content strategy, aligning it with business goals and brand vision
Act as a key advisor to senior leadership, influencing enterprise-wide strategies
Drive innovation by implementing emerging technologies and best practices in content creation and distribution
Oversee the planning, creation, distribution, and governance of content across all platforms (digital and offline)
Ensure the content ecosystem delivers seamless and personalized customer experiences
Establish scalable processes for content development, localization, and distribution
Build, mentor, and lead high-performing content teams, fostering collaboration and accountability
Identify skill gaps and provide professional development opportunities for team growth
Develop advanced frameworks for measuring content performance and tying metrics to ROI and strategic outcomes
Leverage data insights to refine content strategies and improve KPIs like engagement and conversion rates

Fulltime

Executive Director, Curio Science

The Executive Director of Curio Science will lead with a growth-first mindset, d...

Location

United States

Salary:

180000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (advanced degree in business, life sciences, or communications preferred)
Minimum 10+ years of agency experience required, ideally within healthcare communications or medical marketing
At least 6+ years of experience in managing cross-functional teams, including expertise in recruitment operations, program logistics, and compliance-sensitive initiatives
Proven track record in driving business growth through innovation, client engagement, and operational collaboration
Preferred experience in healthcare insights and analytics
Entrepreneurial and innovative mindset with deep expertise in scaling subscription-based, insights-driven, or other growth-focused services
Demonstrated ability to lead diverse teams within a fast-paced, client-centered agency environment, with a focus on cross-functional collaboration
Expertise in recruitment strategies, metrics tracking, and pipeline scalability to grow HCP and institutional networks effectively
Strong familiarity with industry regulations such as the Sunshine Act, PhRMA guidelines, and compliance-sensitive operations tied to HCP payments and events
Data-driven decision-maker with exceptional organizational and analytical skills

Job Responsibility

Lead and manage Curio Science teams, providing strategic direction and ensuring operational excellence in all aspects of execution and delivery
Drive sustainable growth by fostering a culture of performance, accountability, and collaboration across all team operations
Support the growth and execution of subscription-based models, third-party insights services, and other innovative offerings, ensuring alignment with Curio Science’s strategic growth priorities and competitive positioning as well as maintain compliance
Analyze industry trends, emerging market opportunities, and competitive activity to proactively adapt strategies and secure leadership in the space
Strengthen Curio Science’s footprint by cultivating relationships with healthcare professionals (HCPs), institutions, industry stakeholders, academic practices, and Key Opinion Leaders (KOLs) across multiple therapeutic areas to deepen networks and expand partnerships
Provide oversight for medical communications program services teams, including meeting logistics, event execution, and compliance-sensitive workstreams such as Sunshine Act/Open Payments reporting
Align Program Services strategies and logistics planning with Vaniam Group priorities, ensuring seamless integration across teams and initiatives as well as integration of AI into those workstreams
Offer high-level support and guidance to Program Services for efficient operational execution and resource management
Oversee recruitment efforts reporting into Curio Science, to achieve key targets in HCP and institutional representation
Develop innovative recruitment campaigns, expanding footprint and engagement across practices, healthcare institutions, and academic centers

What we offer

100% remote environment with opportunities for local meet-ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Fulltime

Social Community Manager

Thank you for considering the Social Community Manager role with Moonbug Enterta...

Location

United States , Los Angeles

Salary:

8500.00 USD / Month

Moonbug Entertainment

Expiration Date

Until further notice

Requirements

2 + years of experience working in a social media / community / customer support role
Experience with a family-focused brand or industry a plus
Have an understanding of how communities operate across major social media platforms
Can work to a specified tone of voice and with brand-led strategic messaging
Experience with of building a social media following organically, using the community to drive engagement
In tune with US trends and popular culture – particularly around the topics of parenting and young kids’ interests
Excellent organizational & communication skills
Ability to work collaboratively within a larger team
An understanding of how brands, talent, and influencers operate on social
Positive attitude with a can-do spirit.

Job Responsibility

Own and refine the branded tone of voice ensuring it’s engaging with US parent audiences
Monitor and respond to comments and messages on our brand handles across TikTok, Instagram, and Facebook in brand tone of voice
Initiate conversations and foster discussions to build relationships with community members, including managing and monitoring Facebook Groups
Organize and manage online events and activities to increase engagement
Address audience inquiries and resolve issues in a timely professional manner, and help build brand trust & loyalty
Identify and engage with target brands, talent, influencers and thought leaders on social
Surprise and delight super fans and influencers on social and by sending gifts
Build and maintain relationships off handle with target audiences of parent, influencer, and talent accounts
Promote a positive and inclusive community environment
Identify trends and insights to inform social content and engagement strategies

What we offer

Health, Vision and Dental Insurance via Entertainment Partners
Office Snacks
Company Events and Networking Opportunities

Fulltime

Strategic Shopify & Loyalty Partner Manager

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

3–5+ years of experience in partnerships, alliances, or business development within B2B SaaS
Proven track record of driving revenue through ISV partnerships, ideally within the Shopify ecosystem or adjacent commerce platforms
Strong understanding of eCommerce, MarTech, or personalization platforms
Demonstrated success in co-selling, pipeline generation, and influencing deal close with sales teams
Ability to operate as a true partner owner with accountability for ARR impact, not just relationship management
Excellent communication, negotiation, and stakeholder management skills
Experience working cross-functionally with Sales, Marketing, and Product in a fast-paced SaaS environment
Prior experience working with Shopify Plus partners, agencies, or relevant platforms is a strong plus

Job Responsibility

Define and execute joint GTM motions with Shopify and leading Loyalty platforms
Align closely with Sales to co-sell opportunities, and activate partners as a meaningful revenue channel
Serve as the single owner for these partnerships, responsible for strategy, execution, and measurable revenue outcomes
Own the end-to-end partnership strategy for Shopify and Loyalty ISV partners, from vision through execution
Develop a clear partner roadmap focused on pipeline creation, deal acceleration, and ARR influence
Define and execute joint value propositions and use cases that resonate with merchants and differentiate our solution within the Shopify ecosystem
Identify, onboard, and scale high-impact Loyalty and commerce ISV partners that align with our GTM strategy
Build deep, trusted relationships with partner executives, BD, sales, solutions, and product leaders
Act as the primary point of contact for all Shopify and Loyalty partner initiatives
Negotiate and manage partnership agreements, including co-sell frameworks, referral motions, and joint success metrics

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach is available
Leader Development Program
$1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors

Select Country

Loyalty Leader

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Loyalty Leader

Loyalty Leader

Commercial Loyalty Team Leader

Vp, Customer Service Operations & Monitoring

Senior Product Manager, Digital Loyalty Experiences

Senior Content Strategist

Executive Director, Curio Science

Social Community Manager

Strategic Shopify & Loyalty Partner Manager

Our AI answers in your language