CrawlJobs Logo

Loyalty Communication Senior Strategist

United States of America, Charlotte Employment contract · Job Posted October 16, 2025
Apply Position
Job Link Share

Job Description

The Loyalty Communication Senior Strategist will manage the execution of targeted communication campaigns, collaborate with category/business owners, and lead the development and delivery of compelling campaigns that drive behavioral changes and measurable business outcomes. The role includes campaign management, communications support, and deriving insights from analytics while working in a cross-functional team.

Job Responsibility

  • Act as the primary point of contact for regional/local and merchandising campaigns and lead ideation
  • Manage the development and execution of targeted communication campaigns
  • Work closely with internal and external teams to ensure seamless and timely execution
  • Manage the end-to-end reward and offer submission process
  • Oversee implementation of local/regional and merchandising communications collateral
  • Provide copyediting support for brand adherence, grammar, and clarity
  • Help maintain the loyalty campaign calendar
  • Support the execution and optimization of ad-hoc communications and national campaigns
  • Derive insights from dashboards and translate analytics into actionable recommendations
  • Monitor and share industry trends and best practices
  • Flexible working hours to support global ways of working

Requirements

  • Bachelor’s degree in marketing, Business, or related field preferred
  • 2-4 years of experience in project management, marketing communications, or similar role
  • Strong project management, organizational, and coordination skills to deliver effective campaigns
  • Experience with marketing, email, SMS and/or web marketing is preferred
  • Ability to build relationships and work effectively with multiple stakeholders in a cross-functional environment
  • Strong messaging, content development, and writing skills, comfortable with crafting messaging and content to aid in ideation and development of a communication campaign
  • Experience in managing complex projects
  • Strong analytical skills, understanding of testing methodologies, ability to draw conclusions from data and take action accordingly
  • Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
  • Must be able to perform the essential duties and responsibilities as described above
  • Must be able to follow state, federal and company guidelines
  • Must be able to always maintain a positive team attitude and professional demeanor

What we offer

  • Competitive Salary
  • Complete benefits packages (medical, dental, 401k, employee stock plan, etc.)
  • People Perks which allows for great discounts on food and fuel
  • Vacation / PTO time
  • Work in a collaborative, dynamic and high performing team
  • Work for a leading, innovative, and growing company in convenience stores operations
  • Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner
  • Tuition reimbursement of $5,000 per year
  • Learning opportunities to develop new skills and evolve professionally

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Loyalty Communication Senior Strategist

8 matching positions

Senior Loyalty Communications Strategist

We are looking for a Senior Loyalty Communications Strategist to support a retai...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in marketing strategy, lifecycle marketing, campaign management, or a closely related field
  • Demonstrated success leading multi-channel marketing initiatives from planning through deployment and analysis
  • Strong project management capabilities with experience aligning numerous stakeholders and managing competing priorities
  • Excellent written and verbal communication skills, including the ability to shape messaging and guide copy development
  • Ability to evaluate campaign metrics and turn findings into actionable business and marketing recommendations
  • Experience working in collaborative, cross-functional environments with fast-paced timelines
  • Proficiency with tools such as Adobe Workfront, Adobe Campaigns or Adobe Journey Optimizer, Microsoft PowerPoint, Outlook, and Teams
  • Familiarity with copywriting, email communications, Power BI, Canva, or Figma is advantageous
Job Responsibility
Job Responsibility
  • Drive integrated communication strategies from initial concept through launch, measurement, and continuous improvement
  • Build campaign briefs, define messaging direction, and collaborate with creative and content partners to produce effective customer-facing materials
  • Coordinate schedules, approvals, and deliverables across internal teams and external contributors to keep initiatives moving on time
  • Launch and manage email and related lifecycle campaigns using marketing automation and campaign management platforms
  • Review campaign outcomes, interpret performance data, and present practical recommendations to strengthen future results
  • Partner with merchandising, marketing, and other cross-functional stakeholders to ensure campaigns reflect shared business priorities
  • Maintain compliance with brand standards and applicable regulations for age-restricted and retail-related communications
  • Oversee multiple active projects at once while preserving strong organization, attention to detail, and execution quality
  • Support collaboration with global partners, including participation in early morning meetings when needed
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Vice President, Customer Experience

Kantar is seeking a Vice President of Customer Experience to help accelerate gro...
Location
Location
United States , Atlanta
Salary
Salary:
141800.00 - 200000.00 USD / Year
kantar.com Logo
Kantar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
  • Proven track record supporting or influencing growth in high-value, complex sales environments
  • Experience designing and implementing CX strategies, operating models, measurement frameworks
  • Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
  • Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
  • Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
  • Commercial mindset with the ability to translate CX vision into pragmatic, value-driven outcomes
  • Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
  • Credibility to engage C-suite leaders as a peer and trusted advisor
  • Strong storytelling skills across live presentations, workshops, and written narratives
Job Responsibility
Job Responsibility
  • Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
  • Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
  • Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
  • Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
  • Coach account and pursuit teams on CX strategy, storytelling, and executive presence
  • Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
  • Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
  • Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice
What we offer
What we offer
  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with matching
  • Tuition Reimbursement
  • Commuter benefits
  • Unlimited PTO
  • Fulltime
Read More
Arrow Right

Senior Client Account Strategist (Digital)

As a Senior Client Account Strategist (Digital) at 321, you will play a dual rol...
Location
Location
United States , Orlando
Salary
Salary:
80000.00 - 93000.00 USD / Year
321 Brand + Social House
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years in digital marketing strategy, client strategy, account management, or marketing consulting—preferably in an agency environment
  • Demonstrated success managing high-value client relationships and leading complex digital marketing campaigns
  • Proven success in managing and optimizing paid media campaigns (Google Ads, Meta, LinkedIn, YouTube, etc.) at scale
  • Experience supervising or mentoring a team
  • skilled at coaching and guiding direct reports in digital marketing excellence
  • Advanced expertise in full-funnel digital marketing tactics including paid digital advertising, CRM, email strategy, and content-led conversion
  • Experience with CRM platforms (e.g., HubSpot, High Level, Salesforce) and sophisticated customer lifecycle planning
  • Strong understanding of advanced digital KPIs (ROAS, CAC, CTR, LTV, etc.) and performance optimization
  • Comfort with AI tools and innovation platforms to support campaign performance and workflow efficiency
  • Excellent communication and presentation skills, with the ability to simplify complexity and build buy-in with senior stakeholders
Job Responsibility
Job Responsibility
  • Serve as the senior lead across several high-value digitally focused client accounts, acting as their trusted partner and business advisor
  • Develop and guide comprehensive digital marketing strategies that span paid media, CRM, content, and automation—with a focus on business growth and measurable results
  • Lead high-level planning meetings, campaign reviews, and growth strategy sessions with clients and internal teams
  • Translate complex business objectives into actionable digital strategies and communicate them clearly across creative, media, and development teams
  • Actively apply AI-driven tools and techniques to optimize campaign performance, improve personalization, and streamline workflows
  • Lead digital campaign planning and audience targeting strategies across platforms including Meta, Google, LinkedIn, and YouTube
  • Own the development and optimization of sophisticated customer journey strategies, from awareness to conversion to retention
  • Define campaign KPIs, budget allocations, and messaging priorities based on client goals and advanced market insights
  • Oversee planning and execution of digitally led and lead gen-driven full-funnel marketing strategies across online and occasionally offline platforms
  • Ensure campaigns align with key performance metrics across the funnel—from awareness to conversion and retention
  • Fulltime
Read More
Arrow Right

Senior Specialist, Experience Strategy

The Senior Specialist, Experience Strategy will play a vital role across multipl...
Location
Location
Canada , Toronto
Salary
Salary:
83000.00 - 132000.00 CAD / Year
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in design, Business, Economics, Psychology, Marketing, Digital Media, Multimedia, Computer Science, Mathematics, Geography, or a related field
  • Minimum of 4 years experience in experience strategy, product strategy, innovation consulting, services design, or related Design Thinking field
  • Demonstrated the ability to synthesize complex qualitative and quantitative data into insights, implications, and strategic recommendations, that impact product experience and business decisions
  • Great facilitation and communication skills with experience in shaping and facilitating design thinking workshops to achieve focused objectives
  • Understanding of product development, including MVP scoping, roadmap prioritization, and strategic planning processes
  • Familiar with different experience strategy frameworks and able to identify the appropriate methodologies and framework to apply on projects
  • Familiarity with user research methodologies and the ability to collaborate effectively with research teams
  • Ability to work effectively in fast-paced, rapidly evolving, and ambiguous environments with multiple stakeholders
  • Curious about cultural and technological trends, innovation, CX & Design, and experience-based thinking
  • Collaborative and inclusive team player able to work with cross functional teams across multiple disciplines
Job Responsibility
Job Responsibility
  • Participate from early discovery of the problem space through MVP definition, identifying customer needs, uncovering the right problems to solve, defining future opportunities, and crafting clear value proposition and visions for Mastercard’s New Product development portfolios
  • Translate insights into actionable recommendations that inform product roadmaps, MVP definitions, and prioritization frameworks before the development phase
  • Support the exploration of behavioral, experience, and technology trends to inform strategic thinking and outcomes
  • Help to identify, track, and analyze societal, behavioral, consumer and landscape trends to develop strategic foresights
  • Contribute to the definition and framing of problem statements and strategic opportunities to guide product and experience development
  • Assist in designing and facilitating collaborative cross-disciplinary workshops to drive alignment, ideation, and/or prioritization
  • Contribute to the development of compelling narratives and be comfortable presenting to a wide range of stakeholders
  • Able to manage your priorities and timelines across multiple locations/time zones
  • Embrace new challenges and have a desire to develop as a strategist and learn new skills
  • Contribute to the Customer Experience & Design community and support efforts to broaden and mature the understanding of Experience Strategy as a discipline
What we offer
What we offer
  • Competitive pay based on location, experience and other qualifications for the role
  • May be eligible to participate in a discretionary annual incentive program
  • Fulltime
Read More
Arrow Right

Senior Specialist, Experience Strategy

The Senior Specialist, Experience Strategy will play a vital role across multipl...
Location
Location
United States of America , New York
Salary
Salary:
125000.00 - 212000.00 USD / Year
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in design, Business, Economics, Psychology, Marketing, Digital Media, Multimedia, Computer Science, Mathematics, Geography, or a related field or working experience equivalence
  • Experienced in strategy, product strategy, innovation consulting, services design, or related Design Thinking field
  • Demonstrates the ability to synthesize complex qualitative and quantitative data into insights, implications, and strategic recommendations, that impact product experience and business decisions
  • Great facilitation and communication skills with experience in shaping and facilitating design thinking workshops to achieve focused objectives
  • Understanding of product development, including MVP scoping, roadmap prioritization, and strategic planning processes
  • Familiar with different experience strategy frameworks and able to identify the appropriate methodologies and framework to apply on projects
  • Familiarity with user research methodologies and the ability to collaborate effectively with research teams
  • Has the ability to work effectively in fast-paced, rapidly evolving, and ambiguous environments with multiple stakeholders
  • Curious about cultural and technological trends, innovation, CX & Design, and experience-based thinking
  • Is a collaborative and inclusive team player able to work with cross functional teams across multiple disciplines
Job Responsibility
Job Responsibility
  • E2E: Participate from early discovery of the problem space through MVP definition, identifying customer needs, uncovering the right problems to solve, defining future opportunities, and crafting clear value proposition and visions for Mastercard’s New Product development portfolios
  • Actionability: Translate insights into actionable recommendations that inform product roadmaps, MVP definitions, and prioritization frameworks before the development phase
  • Trends curation: Support the exploration of behavioral, experience, and technology trends to inform strategic thinking and outcomes
  • Foresights: Help to identify, track, and analyze societal, behavioral, consumer and landscape trends to develop strategic foresights
  • Framing: Contribute to the definition and framing of problem statements and strategic opportunities to guide product and experience development
  • Innovation Stewardship: Support in guiding teams through the design thinking process by continuously refining, adapting, and anticipating our approach to de-risk early-stage product development and drive informed decision-making
  • Facilitation: Assist in designing and facilitating collaborative cross-disciplinary workshops to drive alignment, ideation, and/or prioritization
  • Narratives: Contribute to the development of compelling narratives and be comfortable presenting to a wide range of stakeholders
  • Structured: Able to manage your priorities and timelines across multiple locations/time zones
  • Growth: Embrace new challenges and have a desire to develop as a strategist and learn new skills
What we offer
What we offer
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
  • Fulltime
Read More
Arrow Right

Senior Consultant Platforms & Prototypes

As a Senior Consultant in the Platforms & Prototypes team, you take ownership of...
Location
Location
Netherlands , Utrecht
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in Business, Marketing, Innovation, Artificial Intelligence or similar
  • Affinity with digital strategy, customer data, enterprise tooling such as CRM, CDP, and AI-powered transformation
  • 3+ years of experience in CX, MarTech, loyalty, data strategy, AI/GenAI, or digital transformation
  • Previous consulting or digital agency experience is a strong plus
  • Experience in managing project workstreams, structuring analysis, and owning client deliverables
  • Proficiency in Design Thinking, Agile, or similar strategic methodologies
  • Strong communication skills and stakeholder management capability
  • A passion for coaching others, guiding junior colleagues in delivery
  • Adaptability and eagerness to learn
  • A professional attitude towards clients
Job Responsibility
Job Responsibility
  • Take ownership of strategic initiatives that combine business, customer, and technology thinking
  • Lead workstreams within projects and guide clients through the process of reinventing and building digital experiences and platforms
  • Work with strategists, designers, data experts, and technologists to activate customer data & insights in ways that are measurable and experience-driven
  • Bridge the gap between human value and complex technology
What we offer
What we offer
  • A permanent contract from day one with a competitive salary
  • A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses
  • The freedom to explore, shape your own career, and follow training programs that align with your ambitions and growth path
  • 26 vacation days with the option to buy extra days
  • A fully employer-funded pension with the option to make additional contributions
  • Work flexibly across the Netherlands with our connectivity allowance
  • Remote work is an option
  • Opportunities to work abroad in the long run
  • A high-performance laptop and a SIM card, both for work and personal use
  • A lease car, NS Business Card, or mobility budget
  • Fulltime
Read More
Arrow Right
New

Client Service Associate

This is an exceptional opportunity for early-career professionals in financial s...
Location
Location
USA , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3+ years of experience in client service, operations, or financial services
  • Bachelor’s degree required
  • SIE, Series 7, and Series 66 preferred (or willingness to obtain within 6 months)
  • Strong CRM experience (Salesforce preferred)
  • Familiarity with wealth platforms such as eMoney, Aladdin Wealth, and DocuSign is a plus
  • Strong communication, organization, and attention to detail
  • Ability to thrive in a fast-paced, deadline-driven environment
Job Responsibility
Job Responsibility
  • Provide daily client service and operational support across a high-net-worth client base
  • Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients
  • Open and maintain client accounts, including documentation, ACATS/DTC transfers, billing, and account updates
  • Manage client transactions including wires, disbursements, trade requests, and account maintenance
  • Monitor account activity across trades, cash flow, performance, fees, and allocations
  • Support client communication related to account activity, performance, reporting, and service inquiries
  • Maintain accurate records and pipeline tracking within Salesforce
  • Assist with reporting, analysis, and ad hoc client requests
What we offer
What we offer
  • 15% employer 401(k) contribution (not just a match)
  • Exceptional benefits package
  • Collaborative, bi-coastal team culture
  • Modern office in San Francisco Financial District
  • Strong emphasis on learning, development, and long-term career growth
  • High-growth office with strong internal mobility and career development
  • Fulltime
Read More
Arrow Right
New

Office Assistant

Robert Half's client is seeking an Office Assistant to join their team in Dublin...
Location
Location
United States , Dublin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bilingual in Spanish (preferred)
  • At least 1 year of general office or administrative experience
  • Strong data entry and computer skills
  • Working knowledge of Microsoft Word and Excel
  • Clear and professional communication skills
  • Polished phone presence and customer service mindset
  • Ability to manage multiple tasks and stay detail-oriented
  • Comfort with filing, organizing, and maintaining structured processes
  • Experience performing receptionist and general clerical support duties in an office environment
  • Ability to scan, organize, and manage large volumes of documents with a high level of accuracy
Job Responsibility
Job Responsibility
  • Manage incoming mail and payments, ensuring accurate sorting and processing
  • Scan, index, and upload documents to maintain organized digital records
  • Track and maintain member and enrollment data through spreadsheets
  • Coordinate workflows between internal systems to improve efficiency
  • Prepare and distribute documents, forms, and reports
  • Provide front desk support—greet visitors, answer calls, and assist walk-ins
  • Coordinate virtual and in-person meetings with internal team members
  • Support member communications, including scheduled distributions and documentation
  • Assist with general office operations and special projects as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
  • Enrollment in company 401(k) plan (for hired contract/temporary professionals)
  • Free online training
  • Fulltime
Read More
Arrow Right