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Loyalty Assistant

matalan.co.uk Logo

Matalan

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Location:
United Kingdom , Knowsley, Liverpool

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me.

Job Responsibility:

  • Support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me
  • Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis
  • Set up, test and implement discount codes and promotions for broadcast and targeted activity
  • Ensure Reward account functionality and journeys are as required for each campaign
  • Own the store communication brief for new offers and trade driving activity
  • Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy
  • Work cross-functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers)
  • Work Commercial Finance to forecast and measure the performance of Matalan Me benefits

Requirements:

  • Strong commercial acumen with experience of planning promotions
  • Strong attention to detail and organisational skills
  • Comfortable with data and financial information
  • Experienced in building reports from Excel exports and Power BI dashboards
  • Experience delivering joined up frictionless customer journeys across channels
  • Skilled in relationship building and working as part of cross-functional teams to deliver against defined goals
  • B2C Retail experience an advantage

Nice to have:

B2C Retail experience an advantage

What we offer:
  • 20% staff discount, which increases with length of service
  • Thrive Recognition Scheme
  • Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for other retailers
  • Pension Scheme
  • Access to a wide range of career development

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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