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As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me.
Job Responsibility:
Support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me
Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis
Set up, test and implement discount codes and promotions for broadcast and targeted activity
Ensure Reward account functionality and journeys are as required for each campaign
Own the store communication brief for new offers and trade driving activity
Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy
Work cross-functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers)
Work Commercial Finance to forecast and measure the performance of Matalan Me benefits
Requirements:
Strong commercial acumen with experience of planning promotions
Strong attention to detail and organisational skills
Comfortable with data and financial information
Experienced in building reports from Excel exports and Power BI dashboards
Experience delivering joined up frictionless customer journeys across channels
Skilled in relationship building and working as part of cross-functional teams to deliver against defined goals
B2C Retail experience an advantage
Nice to have:
B2C Retail experience an advantage
What we offer:
20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers