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Loyalty Assistant

matalan.co.uk Logo

Matalan

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Location:
United Kingdom , Knowsley, Liverpool

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.

Job Responsibility:

  • Responsible for the smooth day to day delivery of Matalan Me
  • Work cross-functionally to provide support for retail teams
  • Drive acquisition and data capture
  • Monitor retail reports to make recommendations for improvement
  • Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis
  • Own the store communication brief for new initiatives
  • Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering
  • Own the day to day planning, delivery and reporting of the free gifts and partnership strategy
  • Work with digital trading teams to plan and execute early access events
  • Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments
  • Ensure Reward account functionality and journeys are as required for each campaign
  • Own the free gift and partnership strategy and manage third parties to deliver
  • Own the calendar of early access events and in person exclusive events

Requirements:

  • Strong commercial acumen with experience of planning promotions
  • Strong attention to detail and organisational skills
  • Comfortable with data and financial information
  • Experienced in building reports from Excel exports and Power BI dashboards
What we offer:
  • 20% staff discount, which increases with length of service
  • Thrive Recognition Scheme
  • Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for other retailers
  • Pension Scheme
  • Access to a wide range of career development

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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