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As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.
Job Responsibility:
Responsible for the smooth day to day delivery of Matalan Me
Work cross-functionally to provide support for retail teams
Drive acquisition and data capture
Monitor retail reports to make recommendations for improvement
Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis
Own the store communication brief for new initiatives
Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering
Own the day to day planning, delivery and reporting of the free gifts and partnership strategy
Work with digital trading teams to plan and execute early access events
Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments
Ensure Reward account functionality and journeys are as required for each campaign
Own the free gift and partnership strategy and manage third parties to deliver
Own the calendar of early access events and in person exclusive events
Requirements:
Strong commercial acumen with experience of planning promotions
Strong attention to detail and organisational skills
Comfortable with data and financial information
Experienced in building reports from Excel exports and Power BI dashboards
What we offer:
20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers