CrawlJobs Logo

Loyalty and Events Specialist

https://www.ikea.com Logo

IKEA

Location Icon

Location:
United Kingdom , Brighton

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

27772.62 GBP / Year

Job Description:

IKEA Brighton are looking to welcome a Loyalty and Events Specialist to our exciting new store! In IKEA we call this a Store Loyalty Specialist. Are you passionate about creating exceptional customer experiences and building lasting relationships? We are seeking a dynamic and enthusiastic Store Loyalty Specialist to join our team! In this role, you will be responsible for developing and implementing loyalty programs that reward our valued customers, enhance their shopping experience, and drive customer retention. If you have a knack for understanding customer needs and a drive to innovate, we want to hear from you!

Job Responsibility:

  • Work with the Store Commercial Activity Manager to ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar
  • Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting
  • Planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement
  • Ensure that all the local communication channels are kept up to date to meet the needs of the customers
  • Collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities
  • Allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR and local causes
  • Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events

Requirements:

  • Ability to gain insights in customer needs through observing and performing data analysis and convert it to viable customer engagement opportunities
  • Follow up and measure performance of output and capture learnings to improve planning and future performance
  • Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines
  • Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels
  • Effective problem-solving and decision-making abilities, particularly when faced with operational challenges
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • iBenefits – Rewards & discount portal
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Loyalty and Events Specialist

Data Product Specialist

Join our Global Digital & Loyalty team as a Data Product Specialist who lives an...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Responsive to evolving business needs
  • Analytical thinker who balances creativity with pragmatism
  • Excellent communicator in English, able to translate complex concepts for technical and non-technical stakeholders
  • Customer-obsessed problem solver who collaborates across geographies and levels
  • Curious lifelong learner with a passion for retail, loyalty programs and emerging analytics techniques
  • Higher degree in Engineering, Data Science, Statistics or a related analytical discipline
  • 3+ years of experience in one or more of: data engineering, data analytics or data stewardship
  • Strong awareness of data governance frameworks and privacy regulations (e.g., GDPR)
  • Hands-on with analytical tools such as Power BI, Excel and cloud data warehouses
  • Familiarity with mobile analytics platforms (e.g., Google Analytics) and loyalty program data is a plus
Job Responsibility
Job Responsibility
  • Partner with the Group Product Manager to maintain the data product vision, roadmap and backlog with clear acceptance criteria and measurable outcomes
  • Translate business questions into metric definitions, data models and scalable self-service data products
  • Collaborate with Digital Analytics to ensure accurate tagging of key user events in mobile apps (e.g., GA4)
  • Coordinate with Data Engineering to integrate mobile apps and retail loyalty datasets for a unified end-to-end customer journey
  • Monitor data pipelines, investigate quality issues and implement automated validation, alerting and remediation processes
  • Operationalize data governance, privacy and security requirements
  • Maintain the data catalog and lineage documentation to support discovery
  • Define and enforce data contracts, SLAs and schema-change processes with source teams
  • Liaise with Product Performance Analytics to deliver certified datasets on time for monthly leadership dashboards and ad-hoc reporting
  • Conduct stakeholder interviews to confirm data readiness for key insights and dashboards
What we offer
What we offer
  • Contract of employment
  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • English lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Fulltime
Read More
Arrow Right

Loyalty Program Specialist - Regional

Reporting to the Regional Manager. Key responsibilities: Loyalty Program Optimis...
Location
Location
Malaysia , Shah Alam
Salary
Salary:
4500.00 - 6000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
February 15, 2026
Flip Icon
Requirements
Requirements
  • Minimum 3 years regional experience in loyalty, CRM, retention, marketing analytics, or performance marketing
  • Expertise in loyalty programs, retention strategies, and CLTV drivers
  • Hands-on experience with CRM/CDP platforms or loyalty tools (e.g., Salesforce, Insider, CleverTap)
  • Proficient in analytics (GA4, Mixpanel, Appsflyer) and Microsoft Excel
  • Knowledge of regional consumer behaviour, cultural nuances, regulations, attribution, app events, and membership life cycle
  • Bachelor Degree
Job Responsibility
Job Responsibility
  • Loyalty Program Optimisation: Design, enhance, and optimise the Loyalty Program (points, rewards, tiers, app missions) using customer data. Continuously monitor regional performance (activation, redemption, repeat behaviour, points liability)
  • Regional Loyalty Operations & Standardisation: Execute end-to-end regional loyalty operations (configuration, validation, QA, troubleshooting). Create a regional loyalty playbook detailing best practices and localisation for country teams, ensuring program accuracy across markets
  • Cross-Functional Collaboration: Collaborate with the CRM team to integrate loyalty initiatives, aiming to boost member activity and revenue per user
!
Read More
Arrow Right

Local Marketing Specialist

A job at IKEA is so much more than home furnishings. Together, we work to make a...
Location
Location
United States , Baltimore
Salary
Salary:
62158.00 - 89950.00 USD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree
  • 5 years of related experience
  • Good communication skills (verbal and written)
  • Strong organizational and prioritization skills
  • Self-reliant, motivated, and a team player
  • Travel is required for this role. Less than 5- 25% (1 day per week on average)
Job Responsibility
Job Responsibility
  • Lead the implementation of internal communication strategies within the unit, ensuring seamless coordination and follow-up across all co-worker areas and channels
  • Collaborate closely with the Local Marketing Manager and Service (Corporate) Office to contribute to the development and execution of a comprehensive local marketing and communication plan across the market, integrating national and local strategies
  • Utilize market research, including SWOT and Market analysis, for informed business and customer engagement planning
  • Drive recruitment and activation of loyalty club members, such as IKEA Family, focusing on increasing awareness, recruitment, and identification rates
  • Ensure all local communication channels adhere to marketing communication guidelines and stay updated
  • Plan, coordinate, and promote customer and community events to enhance visitation, loyalty, engagement, and create an enjoyable in-store experience
  • Analyze and communicate key performance indicators (KPIs), along with actionable insights, pertaining to loyalty, visitation, and market trends with relevant stakeholders
  • Assume responsibility for allocating and managing local store activities and community budgets, ensuring optimal utilization for maximum impact
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Client Services & Catering Assistant

At BaxterStorey, we believe that it is our people that set us apart, that’s why ...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
24000.00 GBP / Year
baxterstorey.com Logo
Baxter Storey
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Shows sincere enthusiasm about this position and is passionate about delivering extraordinary services and amazing customer moments
  • Has great human skills (listening, empathy, patience)
  • A strong communicator with high energy, who can easily interact with colleagues and guests
  • Proactive with a positive attitude and the ability to bring creativity, fun and flair into the everyday
  • Is committed and with a desire to continually learn and improve
  • A team player with the ability to motivate, encourage, empower and inspire others
Job Responsibility
Job Responsibility
  • Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded
  • Enhance and uphold a 5-star standard of service, providing exemplary reception, meeting room and catering services
  • Manage meeting room booking system and upkeep of 5 meeting rooms
  • Maintain cleanliness and order of the staff breakout area and small kitchen
  • Order and manage catering supplies and stock
  • Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty
  • To always maintain the highest levels of personal presentation
  • To meet and greet all visitors professionally and cheerfully
  • To ensure all reception environments, waiting areas, corridors and meeting rooms are maintained to highest standards of tidiness and cleanliness
  • To serve as an information source for clients
What we offer
What we offer
  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • Free meals on shift
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week’s enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Parttime
Read More
Arrow Right
New

HR Business Partner / HR Manager

We're an international IT company looking for an HR Business Partner / HR Manage...
Location
Location
Ukraine , Lviv
Salary
Salary:
Not provided
coherentsolutions.com Logo
Coherent Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of HRBP / HR Manager experience in an IT company
  • Leadership or mentorship experience is an advantage
  • Strong knowledge of modern HR practices and trends
  • interest in AI and its practical application in HR
  • Strong understanding of IT environments and people-related challenges
  • Expertise across HR disciplines, including employee lifecycle management, engagement, retention, analytics (surveys, heatmaps), benefits, leadership development, and succession planning
  • Ability to align HR strategy with the current business and environmental situation
  • Ability to act as a trusted advisor to key stakeholders
  • Strong analytical thinking, sound judgment, and decision-making skills
  • Ability to balance operational execution with strategic initiatives
Job Responsibility
Job Responsibility
  • Partner with leaders to solve people challenges and support business growth
  • Be the advisor for managers on engagement, retention, and team development
  • Drive company culture, employee engagement initiatives, social projects, and internal events
  • Participate in employer branding activities, branded merchandise, events and internal communications. Mentor and support an Employee Brand Specialist
  • Lead the full employee lifecycle from onboarding and one-to-ones to retention initiatives and exit interviews
  • Proactively identify employee risks and turn insights into action
  • Manage and improve employee benefits, keeping them competitive and relevant
  • Take care of HR operations, including insurance, English courses, vacations, sick leave, and loyalty programs
  • Ensure policies and guidelines are clear, practical, and employee-friendly
  • Work with HR analytics, budgets, and reports
What we offer
What we offer
  • Technical and non-technical training for professional and personal growth
  • Internal conferences and meetups to learn from industry experts
  • Support and mentorship from an experienced employee to help you professional grow and development
  • Internal startup incubator
  • Health insurance
  • English courses
  • Sports activities to promote a healthy lifestyle
  • Flexible work options, including remote and hybrid opportunities
  • Referral program for bringing in new talent
  • Work anniversary program and additional vacation days
  • Fulltime
Read More
Arrow Right

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...
Location
Location
United States , Wellesley
Salary
Salary:
75000.00 - 85000.00 USD / Year
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in marketing, communications, public relations, business administration or related field
  • 2-3 years’ relevant professional marketing experience
  • Strong written and oral communication skills
  • Efficiency in all Microsoft Office products required
  • Efficiency in Adobe Creative Suite, Canva and WordPress preferred
  • Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
  • High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
  • Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
  • Financial acumen, creative problem-solving ability, and customer savviness
  • A strong value system, unquestioned integrity, and good listening skills
Job Responsibility
Job Responsibility
  • Serves as the Harvest Table marketing and communications liaison on the account leadership team
  • Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
  • Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
  • Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
  • Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
  • on-campus residents, commuters, faculty & staff, etc.)
  • Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
  • Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
  • Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
  • Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
  • Fulltime
Read More
Arrow Right

Guest Experience Manager

Serves as the Harvest Table marketing and communications liaison on the account ...
Location
Location
United States , wellesley
Salary
Salary:
75000.00 - 85000.00 USD / Year
aramark.co.uk Logo
Aramark UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in marketing, communications, public relations, business administration or related field
  • 2-3 years’ relevant professional marketing experience
  • Strong written and oral communication skills
  • Efficiency in all Microsoft Office products required
  • Efficiency in Adobe Creative Suite, Canva and WordPress preferred
  • Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
  • High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
  • Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
  • Financial acumen, creative problem-solving ability, and customer savviness
  • A strong value system, unquestioned integrity, and good listening skills
Job Responsibility
Job Responsibility
  • Serves as the Harvest Table marketing and communications liaison on the account leadership team
  • Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
  • Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
  • Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
  • Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
  • on-campus residents, commuters, faculty & staff, etc.)
  • Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
  • Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
  • Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
  • Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
Read More
Arrow Right

Performance Marketing & Insights Lead

Vivienne Westwood are seeking a highly analytical and technically skilled Perfor...
Location
Location
United Kingdom , Battersea
Salary
Salary:
38000.00 - 42000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ hands-on experience in performance marketing and analytics, ideally within luxury fashion or retail
  • Hands-on expertise in Google Ads, Meta Ads Manager (essential), Google Shopping, and affiliate marketing platforms
  • Strong knowledge of GA4, attribution models, event tracking, and e-commerce KPIs
  • Advanced skills in Looker Studio and Excel (report automation, advanced formulas, and pivoting,etc.)
  • Experience with feed management and shopping campaigns optimisation
  • Analytical mindset with strong numerical ability and attention to detail
  • Excellent communication and collaboration skills, able to present insights clearly to both technical and non-technical audiences
  • Proactive, commercially aware, and passionate about digital innovation
  • Confident using analytics and reporting tools independently, without relying solely on agency support
  • Ability to validate tracking, assess data accuracy, and build performance dashboards from scratch
Job Responsibility
Job Responsibility
  • Lead and manage agencies in optimising Google Ads, Shopping, Display, and Paid Social campaigns to maximise ROAS and reduce CAC
  • Refine targeting, bidding strategies, and budgets in collaboration with the Head of Digital
  • Act as the primary contact for day-to-day communication with agencies, ensuring outputs align with business objectives and brand positioning
  • Provide clear briefs and KPIs, evaluate agency performance, and identify areas for improvement
  • Oversee product feed optimisation, ensuring data accuracy and alignment with seasonal priorities, marketing lunches and product availability
  • Partner cross-functionally with creative, merchandising/e-commerce teams to ensure campaigns align with key collections, launches and products availability
  • Be able to run and report on paid social campaigns in-house when required
  • Collaborate with agencies but maintain independent oversight of campaign performance, ensuring transparency, accuracy, and consistency of reporting and optimisations
  • Supporting the digital marketing team across affiliate marketing campaigns
  • Monitor and evaluate performance across all channels using GA4, Meta, Google Ads, and other analytics tools
What we offer
What we offer
  • Staff discounts
  • Training
  • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
  • Cycle to work scheme
  • Generous annual leave allowance
  • Pension Scheme
  • Perkbox membership: access to a wide range of perks, discounts, and wellness resources
  • Opportunity to develop new skills and progress in your career
  • Opportunity to work for a company that cares and believes in its people and the environment
  • Fulltime
Read More
Arrow Right