Loyalty and Events Specialist, IKEA

IKEA

Location:
United Kingdom, Brighton

Category:
-

Contract Type:
Employment contract

Salary:

27772.62 GBP / Year

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Job Description:

IKEA Brighton are looking to welcome a Loyalty and Events Specialist to our exciting new store! In IKEA we call this a Store Loyalty Specialist. Are you passionate about creating exceptional customer experiences and building lasting relationships? We are seeking a dynamic and enthusiastic Store Loyalty Specialist to join our team! In this role, you will be responsible for developing and implementing loyalty programs that reward our valued customers, enhance their shopping experience, and drive customer retention. If you have a knack for understanding customer needs and a drive to innovate, we want to hear from you!

Job Responsibility:

Work with the Store Commercial Activity Manager to ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar
Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting
Planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement
Ensure that all the local communication channels are kept up to date to meet the needs of the customers
Collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities
Allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR and local causes
Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events

Requirements:

Ability to gain insights in customer needs through observing and performing data analysis and convert it to viable customer engagement opportunities
Follow up and measure performance of output and capture learnings to improve planning and future performance
Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines
Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels
Effective problem-solving and decision-making abilities, particularly when faced with operational challenges

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
iBenefits – Rewards & discount portal
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loyalty and Events Specialist