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Loyalty and Communications Specialist

https://www.circlek.com Logo

Circle K

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Location:
Ireland , Dublin

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Category:
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Not provided

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Salary:

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Job Description:

Circle K are seeking a talented individual with a passion for loyalty, customer engagement, and a detail-oriented mindset to join our growing team. The Loyalty and Communications Specialist will play a pivotal role in bringing loyalty campaigns to life across multiple channels, including email, in-app, and SMS. Working closely with internal teams and external partners, you will ensure campaigns are not only creatively compelling but also technically enabled for seamless execution.

Job Responsibility:

  • Support the implementation of loyalty programme design and strategy across the Irish market
  • Plan, coordinate, and deliver marketing campaigns through email, in-app, and SMS channels to drive customer engagement and programme participation
  • Collaborate with internal teams and third-party partners to ensure campaigns are technically ready for launch and executed flawlessly across all touchpoints
  • Coordinate in-store loyalty activations and promotional activities in partnership with Operations
  • Work with Operations to support employee communications and training (Dealer Partner and COCO sites)
  • Maintain a detailed project calendar to ensure all loyalty initiatives are planned, communicated, and executed on time
  • Measure and report on campaign performance, using data and analytics to identify opportunities for optimisation and guide future decision-making
  • Support the continuous improvement of loyalty processes, simplifying workflows and identifying opportunities for automation
  • Assist in developing new technical or business approaches to enhance the loyalty proposition
  • Manage relationships with third-party suppliers to deliver best-in-class loyalty experiences

Requirements:

  • Previous experience in loyalty or marketing, ideally within the retail or convenience sector
  • Demonstrated experience in campaign management across digital channels (email, app, SMS)
  • Strong analytical skills with proven experience in database marketing, campaign reporting, and web analytics
  • Experience managing third-party suppliers and ensuring technical readiness for campaign execution
  • Understanding of marketing and store systems required to implement promotions and campaigns
  • Excellent communication skills, both written and verbal, with the ability to influence and collaborate effectively across teams
  • Strong organisational and time-management abilities, capable of managing multiple priorities simultaneously

Additional Information:

Job Posted:
October 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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