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We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.
Job Responsibility:
Lead and develop teams: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability
Operational excellence: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements
Customer relationship management: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution
Compliance and documentation: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation
Financial oversight: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency
Maintenance program leadership: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers
Requirements:
Associate’s or Bachelor’s degree preferred
3+ years of experience in low voltage systems
at least 3 years in a leadership/management role
strong technical expertise in low voltage technology, troubleshooting, and blueprint reading
clear, direct communicator—skilled in both written and verbal interaction
highly organized, decisive, and comfortable making judgment calls in fast-paced environments
proficient with service management software, Microsoft Office, and mobile apps
adaptable, hands-on leader who maintains professionalism and prioritizes teamwork and solutions, even during rapid change or high-pressure situations
What we offer:
medical, vision, dental, and life and disability insurance