Low Demand Program Support Specialist (Veterans Services)

• Provide direct support within a 24/7, low‑threshold residential program serving Veterans
• Maintain program safety by responding to and de‑escalating crisis situations as needed
• Utilize harm reduction and trauma‑informed approaches when engaging with program participants
• Communicate and document relevant shift information, incidents, and follow‑up actions
• Collaborate closely with operations staff and internal program teams to ensure continuity of care
• Assist participants by connecting them to referrals and resources to meet immediate needs
• Provide coverage or oversight across low‑threshold programs as needed to ensure staffing continuity

• Associate’s Degree required
• 3-5 years of experience working with individuals with mental illness, substance use disorders, or other vulnerable populations
• Demonstrated knowledge of Harm Reduction, Motivational Interviewing, Trauma‑Informed, and Person‑Centered Care
• Proven skills in crisis intervention and de‑escalation

Bachelor’s Degree preferred