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Mount Charles Logo Mount Charles · Hospitality and Tourism

Lounge Supervisor

United Kingdom, Belfast Employment contract 14.50 GBP / Hour · Job Posted June 02, 2026
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Job Description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Lounge Supervisor to join our team based at our Causeway Lounge, Belfast Internation Airport site. This is a great opportunity to join a world leading facilities management company.

Job Responsibility

  • Oversee day-to-day lounge operations and maintain presentation standards
  • Coordinate with catering, cleaning, and maintenance teams
  • Monitor passenger flow and manage seating efficiently
  • Ensure compliance with health, safety, and security regulations
  • Supervise, support, and motivate lounge staff
  • Prepare rotas and manage staffing levels
  • Deliver coaching and support training needs
  • Handle customer enquiries and feedback professionally
  • Ensure brand and airline partner standards are met
  • Conduct quality checks across all service areas
  • Manage stock levels and complete ordering tasks
  • Prepare reports, logs, and daily operational updates

Requirements

  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Customer-focused mindset with a calm, professional manner
  • Problem-solving and decision-making skills
  • Ability to work under pressure in a fast-paced environment
  • Good organisational and administrative capability
  • Previous supervisory or team leader experience in hospitality, aviation, or retail
  • Experience in premium or VIP customer service environments
  • Knowledge of food safety and hygiene standards
  • Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis

What we offer

  • 20 days’ annual leave (pro rata)
  • Employee Assistance Program to support your health & wellbeing
  • Company Pension Scheme
  • Financial Education/Financial wellbeing advisory service
  • Company Events
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