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Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Lounge Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
Job Responsibility:
Lead & Motivate – Inspire your team to exceed guest expectations
Deliver Excellence – Ensure top-tier service and presentation standards
Manage Operations – Oversee smooth lounge functionality and staff training
Innovate & Improve – Implement new ideas to enhance guest satisfaction
Requirements:
Proven experience in hospitality, catering, or lounge management
Strong leadership & people management skills
A passion for delivering 5-star customer service
Ability to thrive in a fast-paced environment
Knowledge of health & safety and food safety standards
What we offer:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels