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The Lounge Service Manager plays a key role in curating the guest experience within Bacco’s Lounge, ensuring an atmosphere of warmth, elegance, and seamless service.
Job Responsibility:
Lead, train, evaluate, and motivate the Lounge team to uphold Four Seasons cultural and core standards
Maintain a visible presence on the floor to engage with guests, recognize team excellence, and resolve any guest concerns or requests with professionalism and care
Demonstrate expert knowledge of wines, spirits, and food pairings, ensuring product quality and compliance with all relevant laws and regulations
Collaborate closely with the Food & Beverage leadership team and Culinary department to design creative menus and beverage offerings that reflect both value and quality
Manage financial aspects of the operation including labor, purchasing, inventory, and cash control
Ensure the physical condition of the Lounge meets the highest standards of cleanliness, ambiance, and maintenance
Attend operational meetings to foster collaboration and communication across departments
Support special projects or other operational areas such as the main dining room when needed
Requirements:
A degree in Hospitality or Restaurant Management, or equivalent work experience
A minimum of two to three years of leadership experience in Food & Beverage, preferably in a luxury hotel or mixed-use residential environment
Strong interpersonal, organizational, and analytical skills with proven business acumen
Proficiency with computer and F&B management systems
Excellent communication skills in English, both written and verbal
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location
Must be available for evenings, weekends, and holidays as business demands
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities within Four Seasons’ global network
Complimentary stays with exclusive employee rates at Four Seasons properties worldwide
Complimentary employee meals and dry cleaning for uniforms