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Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world. We are seeking an exceptional Lounge Manager to curate a refined and seamless daytime experience at The St. Regis London. This role goes beyond overseeing morning Bar & Lounge operations; it is a leadership opportunity for a hospitality professional with impeccable standards, a passion for luxury service, and a keen eye for detail. As Lounge Manager, you will lead the daily morning operations of the lounge while overseeing the transition into, and execution of, our signature afternoon tea service. You will create an elegant and welcoming atmosphere from the first guest arrival through to the afternoon, inspiring your team to deliver experiences that embody the sophistication, precision, and personalised service synonymous with the St. Regis brand. You will champion product quality, operational excellence, and guest satisfaction, consistently curating memorable daytime moments and setting the standard for refined luxury service.
Job Responsibility
Lead and oversee all morning Bar & Lounge operations, ensuring a smooth, efficient, and refined service from opening through afternoon tea
Oversee the preparation, transition, and delivery of the afternoon tea Lounge experience, ensuring consistency, elegance, and attention to detail
Uphold service standards, policies, and procedures in alignment with brand expectations
Ensure exceptional presentation and quality of breakfast, beverages, light lunch and afternoon tea offerings
Coordinate mise-en-place, opening procedures, and afternoon tea setup to guarantee readiness for service
Supervise and support the team during service, maintaining a visible presence on the floor and engaging with guests
Deliver personalised guest experiences, anticipating needs and responding with warmth and professionalism
Handle guest feedback and concerns promptly, ensuring effective and gracious service recovery
Monitor staffing levels to align with business demands across breakfast and afternoon tea periods
Train and coach team members on service standards, product knowledge, and luxury hospitality behaviours
Ensure compliance with UK health & safety, food hygiene, and sanitation regulations
Collaborate closely with culinary teams on breakfast and afternoon tea offerings, including presentation and service flow
Review guest feedback and performance metrics to drive continuous improvement
Support cost control initiatives, including waste reduction and efficient resource management
Requirements
Proven experience in lounge, restaurant, or hotel operations, ideally within a luxury hospitality environment
Strong understanding of breakfast, lounge service, and afternoon tea standards, with a commitment to excellence in delivery
Excellent leadership and team development skills, with the ability to motivate, inspire, and lead by example
Exceptional interpersonal and communication skills, with a confident yet approachable manner
Highly organised, with strong attention to detail and the ability to multitask effectively in a fast‑paced environment
A genuine passion for delivering personalised guest experiences and consistently maintaining the highest service standards
Professional, composed, and solutions‑oriented, with the ability to manage challenges calmly and decisively
What we offer
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub’s exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross‑department training to refine your craft and broaden your expertise
Expert‑led development programmes
Continuous learning through structured programmes
Premium e‑learning platform access
Be part of an exclusive pre‑opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year‑round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated—birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities