Lounge Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Gurgaon

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Encourages and builds mutual trust, respect, and cooperation among team members
Provides services that are above and beyond for customer satisfaction and retention
Responds to and handles guest problems and complaints
Implements the customer recognition/service program
Participates in employee progressive discipline procedures

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Equal opportunity employer
Welcoming and inclusive environment
Access to career growth opportunities

Additional Information:

Job Posted:
September 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lounge Manager