Lounge Host Job at Baxter Storey (Heathrow)

Lounge host

Lounge Host for British Airways Lounges at Gatwick Airport, providing 5-star ser...

Location

United Kingdom , Gatwick

Salary:

13.85 - 13.90 GBP / Hour

Baxter Storey

Expiration Date

Until further notice

Requirements

Friendly, confident and professional
smart, cheerful and approachable
ability to keep counters and displays in tip-top condition
ability to clear tables promptly
ability to meet BA specifications and guests' expectations
ability to provide a prompt and efficient service
ability to assist in the preparation of food and snacks
ability to keep kitchen and restaurant areas clean and tidy
ability to provide a friendly, efficient and hygienic service
photographic ID

Job Responsibility

Greet customers with 5-star service
uphold high standards to ensure customers get a great experience
ensure counters and displays are in tip-top condition
clear tables promptly
meet BA specifications and guests' expectations on every shift
ensure customers are given a prompt and efficient service
assist in the preparation of food and snacks
keep the kitchen and restaurant areas in a clean and tidy state at all times
provide a friendly, efficient and hygienic service to all customers

What we offer

28 Days holiday including bank holidays
birthday off
3 volunteering days
3 days grandparent leave
24 week's enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels

Fulltime

New

Lounge Host

Whenever customers visit the British Airways Lounge at Edinburgh Airport, you’ll...

Location

United Kingdom , Edinburgh

Salary:

12.90 - 12.97 GBP / Hour

Baxter Storey

Expiration Date

Until further notice

Requirements

MUST HAVE 5 YEARS WORKING HISTORY OR EDUCATIONAL REFERENCES
an appetite for excellent customer service
an eye for detail
an appreciation for good food

Job Responsibility

greet customers with 5-star service
be the face of the operation
ensure customers get a great experience
be smart, cheerful and approachable
keep counters and displays in tip-top condition
clear tables promptly
ensure BA specifications and guests’ expectations are met
ensure customers are given a prompt and efficient service
assist in the preparation of food and snacks
keep the kitchen and restaurant areas clean and tidy

What we offer

Bespoke training and development
Opportunities for progression across the UK, Ireland and Europe
20 days holiday, increasing with length of service
Birthday holiday
Apprenticeship (development journey) opportunities
Discounts available on the high street shops, holidays, gyms and cinemas
Recognition scheme
Wellbeing assistance
Free meals whilst on shift
Pension

Fulltime

Lounge Host

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll...

Location

United Kingdom , Heathrow, Hounslow

Salary:

14.40 - 14.41 GBP / Hour

Baxter Storey

Expiration Date

Until further notice

Requirements

Have a contagious passion for food and/or customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Works according to the BaxterStorey core values
Photographic ID
Ability to pass a basic disclosure
Verifiable evidence of past 5 years of work/education history (for airside pass)

Job Responsibility

Uphold high standards to ensure customers get a great experience
Be smart, cheerful and approachable
Keep counters and displays in tip-top condition
Clear tables promptly
Ensure BA specifications and guests’ expectations are met on every shift
Ensure customers are given a prompt and efficient service
Assist in the preparation of food and snacks
Keep the kitchen and restaurant areas in a clean and tidy state at all times
Provide a friendly, efficient and hygienic service to all customers

What we offer

28 Days holiday including bank holidays
Birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels

Fulltime

Passenger Services Agent

The first to greet passengers to the airport, the role of the Passenger Services...

Location

United Kingdom , London Gatwick

Salary:

24979.50 - 27027.54 GBP / Year ▼

British Airways

Expiration Date

January 30, 2026

Requirements

Good communication and influencing skills, both verbal and written
Ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines
Ability to clearly and accurately interpret and communicate relevant and information
Ability to establish credibility quickly by building effective working relationships
Resilient and tenacious
able to pursue goals in the face of obstacles
Strong team approach
Pragmatic and solution focused
Ideally you will be able to demonstrate previous ground handling experience or alternatively previous experience with the airline/travel industry
A good working knowledge of Airlines and Airport Regulations

Job Responsibility

Host our customer airline passengers and exercise flexibility to deliver a personalised and outstanding service
Assist passengers as needed with check-in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
Deliver exceptional customer service to our customer airline passengers in the Lounge including welcoming, hosting, resolving issues, exploiting ancillary revenue opportunities and taking payment
To assist transfer customers to meet their flight connections, making alternative arrangements as required
To assist customers in the International Departures Lounge with any flight queries they may have, including support for any on-load or off-load issues
To restore all mishandled baggage and lost property to customer airline passengers
Record all information via PIR or direct entry into Bahamas system for lost and found bags including their contents with their value and basic claim
Reunite passengers with lost / mishandled baggage via dispatch to their home address
Arrange the disposal of unclaimed articles and storage of confiscated items in line with GGS and customer airline processes and procedures
Processing and handling of excess baggage fees and payments from our customer airline passengers

What we offer

Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays
Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
If made permanent and after completing 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
Health benefits including free winter flu jab and access to the HSF Health Plan
Cycle to work scheme
Free staff parking
Discounts on public transport and airport food vendors
A generous leave allowance, increasing annually for the first 5 years of employment
Pension scheme

Fulltime

Host or Hostess Lobby Lounge

Greet guests and determine the number in their party. Seat guests by finding a c...

Location

United States , Half Moon Bay

Salary:

29.35 - 30.35 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Greet guests and determine the number in their party
Seat guests by finding a clean, available table
pulling out chairs
placing clean/current menu in front of guest
Guide guests through the dining rooms and provide any needed assistance
Move and arrange tables, chairs, and settings and organize seating for groups with special needs
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Monitor dining rooms for seating availability, service, safety, and well being of guests

Fulltime

Benefactors’ Circle Officer

Reporting to and working closely with the Director of Annual Giving, the Benefac...

Location

United States , Boston

Salary:

55000.00 - 65000.00 USD / Year

Boston Ballet

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent work experience
3+ years of professional experience, with a preference for nonprofit/development work and experience closing gifts at the $2,500+ level
Strong relationship building and interpersonal skills
Work style that exemplifies collaboration, solution seeking, and ambition
Demonstrated discretion, tact, and good judgment
Excellent written and verbal communication skills
Self-starter, able to manage multiple projects simultaneously
Excellent data management skills and strong attention to detail necessary
Results-oriented and committed to meeting benchmarks and goals with a high degree of initiative to motivate high-level donors and volunteers
Ability to work some evenings and weekends, in particular during the production season

Job Responsibility

Directly solicit and manage donors giving between $2,500 and $25,000 annually
Build and maintain valued donor relationships with members of the Ballet’s Giving Circles, with a particular focus on members of the Benefactors’ Circle, providing customer service and stewardship at the highest level
Drive the quarterly solicitation of Benefactors’ Circle donors, including drafting communications and all tracking, focusing on acquisitions and upgrade appeals to strategically grow the programs
Collaborate with Major Gifts colleagues on the renewal of assigned Benefactors and Visionaries, crafting personalized appeals and dedicated proposals in line with each donor’s philanthropic goals
Provide high-level support for the stewardship and solicitation of the Visionaries’ Circle ($25,000+), including programming, benefit delivery, and communications
Qualify potential Benefactors prospects through in-person visits, events, and phone calls to ensure a robust pipeline for Annual Giving
Support Boston Ballet’s Planned Giving strategy, pipeline growth, and appeals
Collaborate with senior Development team members and Marketing colleagues to increase the visibility of programs, design compelling direct marketing campaigns, e-communications, and mailings
Lead Benefactor events as key program representative, including welcoming donors and all aspects of execution
Manage the E. Virginia Williams VIP Lounge at the Citizens Opera House, and host donors in the space, with the directive to use the space effectively as a location to liaise with donors while Boston Ballet is in the theater

What we offer

BCBS HMO health insurance plan with zero deductible
BCBS dental insurance with employer providing 100% annual premium for individual coverage
Flexible Spending Accounts (FSAs) – health and dependent care
Employer-paid life and disability plans
Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit
Paid time off – holidays, vacation, personal, and sick days
Free adult dance classes
Complimentary tickets to select Boston Ballet performances (based on availability)
Hybrid work

Fulltime

Receptionist

Join a vibrant, collaborative organisation dedicated to delivering a 5-star expe...

Location

United Kingdom , London

Salary:

28500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A friendly, professional communicator who loves helping people
Strong organisational skills and attention to detail
Ability to multitask and stay calm in a busy environment
Previous experience in reception, customer service, or facilities support is a plus
Familiarity with security systems, CRM software, and standard office applications

Job Responsibility

Greet tenants and visitors warmly, leaving a positive impression every time
Keep reception tidy and organised, managing post and deliveries
Answer calls for the company and virtual tenants, transferring or taking messages
Programme fobs/access cards and ensure reception is always manned
Provide day-to-day assistance to tenants across the portfolio
Respond quickly to office and building queries, coordinating maintenance requests
Host seasonal client events in reception
Complete daily building checks and maintain company standards
Report and action maintenance issues promptly
Prepare show offices and communal areas for viewings

What we offer

20 days + bank holidays, increasing by 1 day per year (up to 25 days), PLUS 3 extra days over Christmas
Access to Perkbox, including private medical cover
Monthly company socials and a genuinely supportive team environment

Fulltime

City Executive

Join a vibrant, collaborative organisation dedicated to delivering a 5-star expe...

Location

United Kingdom , London

Salary:

28500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A friendly, professional communicator who loves helping people
Strong organisational skills and attention to detail
Ability to multitask and stay calm in a busy environment
Previous experience in reception, customer service, or facilities support is a plus
Familiarity with security systems, CRM software, and standard office applications

Job Responsibility

Greet tenants and visitors warmly, leaving a positive impression every time
Keep reception tidy and organised, managing post and deliveries
Answer calls for the company and virtual tenants, transferring or taking messages
Programme fobs/access cards and ensure reception is always manned
Provide day-to-day assistance to tenants across the portfolio
Respond quickly to office and building queries, coordinating maintenance requests
Host seasonal client events in reception
Complete daily building checks and maintain company standards
Report and action maintenance issues promptly
Prepare show offices and communal areas for viewings

What we offer

20 days + bank holidays, increasing by 1 day per year (up to 25 days), PLUS 3 extra days over Christmas
Access to Perkbox, including private medical cover
Monthly company socials and a genuinely supportive team environment

Fulltime

Lounge Host

Baxter Storey

Location:
United Kingdom , Heathrow

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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