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To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
Job Responsibility:
Greet customers warmly and create a welcoming atmosphere
Take orders accurately and efficiently
Serve food and beverages promptly, maintaining a high level of attention to detail
Handle customer complaints and resolve issues professionally and courteously
Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish
Clean and sanitise tables, counters, and service areas regularly
Monitor and restock condiments, napkins, cutlery, and other supplies as needed
Assist in monitoring inventory/stock levels and report any shortages to the management
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals
Adhering to dress code policies
Adhere to food safety and hygiene regulations to maintain a safe environment
Follow proper hand hygiene procedures and maintain personal cleanliness
Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
Requirements:
Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service
Ability to work well under pressure and handle customer complaints effectively
Willingness to learn and progress
Be honest and trustworthy
Teamplayer
Respectful
Flexible
Adaptable
Possess cultural awareness and sensitivity
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
What we offer:
28 Days holiday, including bank holidays
Birthday holiday
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels