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Lounge Host

baxterstorey.com Logo

Baxter Storey

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Location:
United Kingdom , Heathrow, Hounslow

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Contract Type:
Not provided

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Salary:

14.40 - 14.41 GBP / Hour

Job Description:

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Responsibility:

  • Uphold high standards to ensure customers get a great experience
  • Be smart, cheerful and approachable
  • Keep counters and displays in tip-top condition
  • Clear tables promptly
  • Ensure BA specifications and guests’ expectations are met on every shift
  • Ensure customers are given a prompt and efficient service
  • Assist in the preparation of food and snacks
  • Keep the kitchen and restaurant areas in a clean and tidy state at all times
  • Provide a friendly, efficient and hygienic service to all customers

Requirements:

  • Have a contagious passion for food and/or customer service
  • You draw satisfaction from working within a collaborative and inclusive team environment
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Previous experience in a similar role, especially in the food service industry, is often a plus
  • Some knowledge of food safety and sanitation practices
  • Works according to the BaxterStorey core values
  • Photographic ID
  • Ability to pass a basic disclosure
  • Verifiable evidence of past 5 years of work/education history (for airside pass)

Nice to have:

Previous experience in a similar role, especially in the food service industry

What we offer:
  • 28 Days holiday including bank holidays
  • Birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary Carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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