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The Ritz-Carlton, Melbourne is seeking an experienced, passionate, and service-oriented Bar and Lounge Manager to lead the daily operations of our Lobby Lounge and Bar. This leadership role is ideal for an individual who thrives in a luxury environment and is committed to delivering the highest levels of guest satisfaction, operational excellence, and team engagement.
Job Responsibility:
Lead and manage the daily operations of the Lobby Lounge and Bar
Implement and uphold Ritz-Carlton standards, beverage policies, and operating procedures
Manage beverage control including inventory, portion standards, par levels, cost management, and period-end reporting
Oversee compliance with all local, state, and federal beverage and liquor regulations
Maintain food handling and sanitation standards
Collaborate with the culinary team to design, develop, and promote innovative beverage offerings and food pairings
Support the development and execution of beverage promotions and seasonal menus
Attend pre- and post-event or convention meetings
Monitor and analyze financial performance
Participate in budgeting and forecasting
Recruit, train, and lead a passionate team
Ensure effective staffing levels
Conduct regular coaching and performance feedback sessions
Oversee onboarding and training programs
Deliver and uphold the legendary service standards of The Ritz-Carlton brand
Interact with guests regularly to obtain feedback
Respond promptly and effectively to guest inquiries and complaints
Requirements:
Proven experience in a similar leadership role within a luxury hotel or premium bar/lounge environment
In-depth knowledge of beverage operations, cost control, and compliance requirements
Strong leadership, interpersonal, and communication skills
Passion for hospitality and a genuine commitment to creating unforgettable guest experiences
Ability to work effectively under pressure while maintaining a composed and professional demeanor
Flexibility to work evenings, weekends, and public holidays as required
Full-time working rights in Australia
Current Responsible Service of Alcohol (RSA) certificate required
What we offer:
Hotel training opportunities produced by The Ritz-Carlton Melbourne and Marriott International
Access to Marriott's award-winning Live Fully Rewards Program
Discounts on hotel rooms across Marriott International properties
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