Lounge 32 Attendant

• Maintain the cleanliness, ambiance, and functionality of the Lounge 32 throughout all service periods
• Welcome guests with warmth and professionalism, offering tailored assistance, recommendations, and support throughout their visit
• Serve food and beverages during designated meal periods such as breakfast, afternoon tea, and evening cocktails, ensuring a polished and attentive service
• Recognise VIPs, loyalty members, and repeat guests, ensuring a highly personalised experience through thoughtful touches and proactive engagement
• Monitor and control access to the lounge, ensuring eligibility and maintaining privacy and exclusivity for our guests
• Communicate effectively with hotel departments including Front Desk, Housekeeping, and Food & Beverage to ensure seamless guest service and follow-through
• Stay informed about hotel offerings, local attractions, and events to provide relevant and timely recommendations
• Offer concierge-style support such as booking dining, transportation, and entertainment, tailored to individual guest preferences
• Proactively seek opportunities to upsell hotel services, amenities, and experiences to enhance guest satisfaction and increase revenue
• Execute administrative duties such as managing guest preferences, billing, and accurate reporting using hotel systems

• Previous experience in a luxury hospitality environment, ideally in guest services, lounge, or concierge roles
• A warm, polished, and professional approach with impeccable personal presentation
• Strong verbal and written communication skills
• fluency in additional languages is a plus
• A service mindset, with a natural ability to anticipate guest needs and a passion for going above and beyond
• Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail
• Sound knowledge of food and beverage service etiquette and procedures
• Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays

Fluency in additional languages is a plus

• Competitive Salary and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals