Louisiana 211 Referral and Care Coordinator Job at United Way (Baton Rouge)

Job Description

The 211 Referral and Care Coordinator at Capital Area United Way/Community Impact Manager will provide direct client services by delivering on aligned, high-quality referral and care coordination services, leveraging technology and “people-powered” processes. This staff leader will focus on serving clients within a specified region. The coordinator will be trained and equipped to provide “closed-loop” referral and care coordination services.

Job Responsibility

Collaborates with service providers to secure services needed to meet client needs
Provides effective referral and care coordination leveraging technology and available community referral resources using an established method and framework
Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs
Effectively communicates and guides clients as needed towards securing services to meet client needs
Advises on other types of referral options and/or services available to help address root causes (Example: Addressing social determinants of health or chronic needs)
Documents all actions of each referral until the referral loop is closed using the secured technology systems provided
Maintain records and reporting deadlines related to specific funders, contracts, and external partners and report on time
Conduct outreach within targeted service area

Requirements

Master’s degree in social work required (MSW)
Three or more years related work experience in nonprofits
3-5 years in human service delivery to clients and/or direct social work recommended
Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly
Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases
Highly organized and detail-oriented with the ability to manage and analyze data, including managing multiple tasks
Excellent interviewing and cognitive skills (written and oral communication, logic, judgment, teamwork)
Effective leadership skills appropriate to a customer-driven organization
Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment
Results-oriented and personally accountable for expectations, timelines, and measures
Works 40 hours a week
ability to work outside the 8 a.m. to 5 p.m. workday, weekends, and at times of disaster, as requested/required
Valid driver’s license, automobile insurance, and reliable transportation

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Louisiana 211 Referral and Care Coordinator

Job Description

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