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United Way Logo United Way · Human Resources

Louisiana 211 Referral and Care Coordinator

United States, Baton Rouge 41000.00 - 50000.00 USD / Year · Job Posted January 22, 2026
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Job Description

The 211 Referral and Care Coordinator at Capital Area United Way/Community Impact Manager will provide direct client services by delivering on aligned, high-quality referral and care coordination services, leveraging technology and “people-powered” processes. This staff leader will focus on serving clients within a specified region. The coordinator will be trained and equipped to provide “closed-loop” referral and care coordination services.

Job Responsibility

  • Collaborates with service providers to secure services needed to meet client needs
  • Provides effective referral and care coordination leveraging technology and available community referral resources using an established method and framework
  • Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs
  • Effectively communicates and guides clients as needed towards securing services to meet client needs
  • Advises on other types of referral options and/or services available to help address root causes (Example: Addressing social determinants of health or chronic needs)
  • Documents all actions of each referral until the referral loop is closed using the secured technology systems provided
  • Maintain records and reporting deadlines related to specific funders, contracts, and external partners and report on time
  • Conduct outreach within targeted service area

Requirements

  • Master’s degree in social work required (MSW)
  • Three or more years related work experience in nonprofits
  • 3-5 years in human service delivery to clients and/or direct social work recommended
  • Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly
  • Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases
  • Highly organized and detail-oriented with the ability to manage and analyze data, including managing multiple tasks
  • Excellent interviewing and cognitive skills (written and oral communication, logic, judgment, teamwork)
  • Effective leadership skills appropriate to a customer-driven organization
  • Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment
  • Results-oriented and personally accountable for expectations, timelines, and measures
  • Works 40 hours a week
  • ability to work outside the 8 a.m. to 5 p.m. workday, weekends, and at times of disaster, as requested/required
  • Valid driver’s license, automobile insurance, and reliable transportation
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