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Lottery Field Service Technician

Brightstar Lottery

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Location:
United States , Charleston, Knightsville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

17.45 - 23.27 USD / Hour
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Job Description:

Brightstar seeks a Lottery Field Services Technician in Charleston, SC and Knightsville, SC to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.

Job Responsibility:

  • Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner
  • Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles
  • Maintain equipment to promote the continuous operation of Brightstar equipment
  • Troubleshoot malfunctioning equipment to restore it to working order in the field
  • Communicate effectively and efficiently with Dispatchers
  • Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items
  • Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly
  • Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements

Requirements:

  • High school degree or GED equivalent required
  • 1 or more years of experience in a customer service-related position
  • 1 or more years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance
  • Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current
  • May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
What we offer:
  • Company vehicle to take home for work use only
  • Medical benefits on day one of being a Brightstar employee
  • 12 paid holidays plus two floating holidays per year
  • Three weeks of paid vacation per year, prorated in the first year
  • 401K with employer match and 100% vested on day one
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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