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Brightstar seeks a Lottery Field Services Technician in Petersburg, VA to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
Job Responsibility:
Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner
Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles
Maintain equipment to promote the continuous operation of Brightstar equipment
Troubleshoot malfunctioning equipment to restore it to working order in the field
Communicate effectively and efficiently with Dispatchers
Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items
Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly
Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements
Requirements:
High school degree or GED equivalent required
1 or more years of experience in a customer service-related position
1 or more years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current
May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
What we offer:
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Non-exempt roles are eligible for irregular discretionary bonuses