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Lottery Field Service Technician

Brightstar Lottery

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Location:
United States , MI Statewide

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

17.45 - 23.27 USD / Hour
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Job Description:

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Job Responsibility:

  • Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
  • Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
  • Maintain equipment to promote the continuous operation of Brightstar equipment
  • Troubleshoot to restore malfunctioning equipment to working order in the field
  • Communicate effectively and efficiently with Dispatchers
  • Deliver marketing supplies and consumable parts, such as paper, ribbons, and betslips, and track the inventory of these items
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures

Requirements:

  • High school degree or GED equivalent required
  • 1 or more years of experience in a customer service-related position
  • 1 or more years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current
  • May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
What we offer:
  • Company vehicle to take home for work use only (Field Services only, depending on location)
  • Medical benefits on day one of being a Brightstar employee
  • 12 paid holidays plus two floating holidays per year
  • 3 weeks of paid vacation (accrued) per year, prorated first year
  • Accrued sick time
  • 401 (k) with employer match and 100% vested on day one
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability
  • $500 sign-on bonus

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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