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Lottery Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , Taunton

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Contract Type:
Not provided

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Salary:

14538.87 GBP / Year

Job Description:

We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care.

Job Responsibility:

  • Being the first point of contact for Weekly Prize Draw supporters by phone, email and post
  • Responding to enquiries with empathy and efficiency, helping to build trust and encourage continued support for the hospice
  • Using judgement to resolve issues promptly, escalating to a manager where needed
  • Updating supporter records accurately on our lottery database (including changes of address or cancellations)
  • Processing cancellation requests and updates on payment systems
  • Monitoring inboxes and ensuring any emails are dealt with within 48 hours

Requirements:

  • Experience of delivering high quality customer care within a busy, rapidly changing environment
  • Knowledge of how to tailor communications to different types of supporters
  • Previous experience of using a database and feel comfortable processing payments and amending records where appropriate
  • Enjoy working as part of a supportive team
  • A creative and imaginative approach to ideas and opportunities
  • Good communication skills
  • Enjoy working with people
  • Happy learning new systems

Nice to have:

Previous call centre experience

What we offer:
  • 33 days’ holiday including bank holidays (pro‑rata), rising with service
  • Pension scheme (NHS or non‑NHS options available)
  • Employee Assistance Programme for you and your family
  • Blue Light Card – Discounts on retailers and restaurants saving up to 35%
  • Enhanced maternity leave*
  • Excellent learning and development opportunities
  • Free on-site parking in Yeovil and Taunton
  • Volunteering and fundraising opportunities

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 24, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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