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We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care.
Job Responsibility:
Being the first point of contact for Weekly Prize Draw supporters by phone, email and post
Responding to enquiries with empathy and efficiency, helping to build trust and encourage continued support for the hospice
Using judgement to resolve issues promptly, escalating to a manager where needed
Updating supporter records accurately on our lottery database (including changes of address or cancellations)
Processing cancellation requests and updates on payment systems
Monitoring inboxes and ensuring any emails are dealt with within 48 hours
Requirements:
Experience of delivering high quality customer care within a busy, rapidly changing environment
Knowledge of how to tailor communications to different types of supporters
Previous experience of using a database and feel comfortable processing payments and amending records where appropriate
Enjoy working as part of a supportive team
A creative and imaginative approach to ideas and opportunities
Good communication skills
Enjoy working with people
Happy learning new systems
Nice to have:
Previous call centre experience
What we offer:
33 days’ holiday including bank holidays (pro‑rata), rising with service
Pension scheme (NHS or non‑NHS options available)
Employee Assistance Programme for you and your family
Blue Light Card – Discounts on retailers and restaurants saving up to 35%