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As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Job Responsibility:
Be a point of contact for branch Profit Protection related issues, and escalate as required
Mitigate the risk of malicious harm to Partners and Customers
Manage shrinkage performance within budget and risk appetite
Address all aspects of shrinkage, including
external and internal dishonesty, procedural failure and administrative error
Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits
De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops)
Support with investigations where required
Requirements:
Must be 18-years or older
Excellent verbal and written communication skills
Confidence in resolving conflict
Great attention to detail with ability to spot trends and signs of profit loss
Good customer service and relationship building skills
Nice to have:
Previous experience of working in a loss prevention role and a customer facing environment
What we offer:
Night Premium at a rate of £4.00 per hour for time worked between 22:00 - 06:00
Leisure Learning - up to £200 towards certain tutored courses
Partner Discount - 25% off at John Lewis and 20% at Waitrose