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Loss Prevention Officer

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Marriott Bonvoy

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Location:
Cayman Islands , Grand Cayman

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Loss Prevention Officer at The Ritz-Carlton Grand Cayman. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

Job Responsibility:

  • Patrol all areas of the property
  • assist guests with room access
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
  • Lock property entrances when required
  • Conduct daily physical hazard inspections
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Assist guests/employees during emergency situations
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents
  • Defuse guest/employee disturbances
  • Call for outside assistance if necessary
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • Handle all interruptions and complaints
  • Resolve safety hazard situations
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
  • Report scenes of vehicle accidents/thefts
  • Call for assistance using proper code responses
  • Complete a Loss Prevention shift summary/daily activity report
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents
  • release information only to authorized individuals
  • Conduct investigations and gather evidence
  • Conduct interviews with relevant parties
  • Minimizes future losses through analysis and training
  • Conduct on-going and scheduled safety and security reviews and employee awareness programs

Requirements:

  • 1-2 years security officer and hospitality experience
  • CPR and First Aid certification preferred
  • Knowledge of use of AED (Automatic External Defibrillator) a plus
  • Ability to work a flexible shift including overnight
  • Outstanding customer and guest services skills
  • Proficiency in computer applications, MS Office (Word, Excel, PowerPoint etc.)
  • Strong communication skills (written, verbal and reading)
  • Ability to satisfactorily communicate verbally and written in English with guests, management and employees to their understanding
  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: No related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None

Nice to have:

  • CPR and First Aid certification preferred
  • Knowledge of use of AED (Automatic External Defibrillator) a plus

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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