Loss Prevention Officer, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Plano

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Loss Prevention Officer at Marriott International is responsible for patrols, assisting guests, monitoring safety and security systems, responding to incidents, maintaining confidentiality, and supporting team goals. The position emphasizes professionalism, clear communication, physical fitness, and adherence to safety standards. Marriott supports diversity and equality, offering a luxury work environment with opportunities for growth.

Job Responsibility:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
respond to accidents, contact EMS or administer first aid/CPR as required
maintain confidentiality of Security/Loss Prevention reports and property documents
escort unwelcome persons from the property
develop and maintain positive working relationships with others.

Requirements:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property without interrupting the orderly flow of property operation
report to scenes of vehicle accidents/thefts
call for assistance using proper code responses
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of all Security/Loss Prevention and property reports/documents
conduct investigations and gather evidence
conduct interviews with relevant parties
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
speak with others using clear and professional language
prepare and review written documents accurately and completely
develop and maintain positive working relationships with others
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move at a speed required to respond to work situations (e.g., run, walk, jog)
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
grasp, turn, and manipulate objects of varying size and weight
move through narrow, confined, or elevated spaces
move over sloping, uneven, or slippery surfaces
reach overhead and below the knees, including bending, twisting, pulling, and stooping.

What we offer:

Training
development
recognition
opportunity to pursue passions in a luxury environment
holistic well-being support
environment of camaraderie with co-workers
equality and non-discrimination policy.

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loss Prevention Officer