Loss Prevention Officer, Marriott Bonvoy

Loss Prevention Officer

Marriott Bonvoy

Location:
Malaysia, Mulu

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Loss Prevention Officer position at Mulu Marriott Resort & Spa, responsible for conducting security investigations, handling guest complaints, maintaining property safety, and ensuring adherence to company security policies and procedures.

Job Responsibility:

Conduct investigations and gather evidence related to theft/fraud or lost items
Handle noise complaints, assault complaints, food poisoning complaints, and other guest complaints
Conduct interviews with relevant parties to obtain statements and information
Notify manager/supervisor, local police, or other appropriate individuals in case of accidents or incidents
Complete incident reports for Security/Loss Prevention related incidents
Handle business interruptions and complaints including suspicious individuals and civil disturbances
Escort unwelcome persons from the property without interrupting operations
Defuse guest or employee disturbances/altercations
Report accidents, injuries, and unsafe work conditions
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to conduct investigations and gather evidence
Ability to handle interviews and obtain statements
Physical ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull objects up to 50 pounds without assistance
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Training and development opportunities
Focus on holistic well-being
True camaraderie with diverse group of co-workers

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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