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Loss Prevention Officer

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, Grande Lakes

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

As a Loss Prevention Officer, you will patrol assigned areas to ensure the safety and security of guests, associates, and the property. Responsibilities include monitoring CCTV and alarm systems, conducting investigations, handling emergency situations, and documenting security incidents while maintaining confidentiality and professionalism.

Job Responsibility:

  • Patrol all areas of the property
  • monitor security systems
  • conduct investigations and gather evidence
  • assist with emergency situations
  • notify appropriate individuals of accidents or incidents
  • complete incident reports
  • defuse disturbances
  • ensure the safety and security of guests and employees
  • comply with quality assurance and safety standards
  • maintain confidentiality
  • prepare and review written documents
  • move, lift, and carry objects as needed.

Requirements:

  • Patrol all areas of the property
  • assist guests with room access
  • monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system
  • lock property entrances when required
  • conduct daily physical hazard inspections
  • respond to accidents, contact EMS or administer first aid/CPR as required
  • assist guests/employees during emergency situations
  • notify appropriate individuals in the event of accidents, attacks, or other incidents
  • defuse guest/employee disturbances
  • call for outside assistance if necessary
  • complete incident reports to document all security/loss prevention related incidents
  • handle all interruptions and complaints
  • resolve safety hazard situations
  • escort any unwelcome persons from the property without interrupting the orderly flow of property operation
  • report to scenes of vehicle accidents/thefts
  • call for assistance using proper code responses
  • complete a loss prevention shift summary/daily activity report
  • maintain confidentiality of all security/loss prevention and property reports/documents
  • conduct investigations and gather evidence
  • conduct interviews with relevant parties
  • follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • develop and maintain positive working relationships with others
  • comply with quality assurance expectations and standards
  • stand, sit, or walk for an extended period of time
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
  • grasp, turn, and manipulate objects of varying size and weight
  • move through narrow, confined, or elevated spaces
  • move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice to have:

High school diploma or G.E.D. equivalent.

What we offer:
  • Access to training and development
  • opportunities for career growth
  • equal opportunity employer
  • diverse and inclusive environment.

Additional Information:

Job Posted:
October 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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