Loss Prevention Officer Job at Marriott Bonvoy (London)

Loss Prevention Officer

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London. St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

Job Responsibility:

Safeguard the hotel's most valuable assets — including the historic property, its team members, and its guests — by ensuring a secure and protected environment at all times

Requirements:

Conduct regular patrols across all areas of the property
Respond promptly to incidents, emergencies, and safety concerns
Monitor surveillance systems, alarms, and fire/life safety equipment
Secure entrances and perform daily hazard inspections
Assist guests and employees during emergency situations
Administer first aid/CPR or contact emergency services when required
Navigate confined, elevated, or uneven spaces safely
Lift, carry, push, or pull items up to 50 lbs independently
over 75 lbs with assistance
Perform physical tasks including standing, walking, running, bending, and reaching throughout shifts
Operate equipment and handle objects requiring fine motor skills and coordination
Investigate incidents including theft, fraud, safety breaches, and guest complaints
Conduct interviews and gather evidence to support investigations
Complete detailed incident and daily activity reports
Maintain confidentiality of all security-related documentation
Notify appropriate personnel of accidents, disturbances, or suspicious activity
De-escalate conflicts and manage guest or employee disruptions professionally
Escort unauthorized individuals from the premises discreetly
Coordinate with external emergency services when necessary

What we offer:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme
Cycle to work scheme
Employee Assistance Programme access
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation
Awards and recognition celebrations
Outstanding Wellness program

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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