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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Loss Prevention Manager

India, Jaipur · Job Posted June 14, 2026
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Job Description

Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Job Responsibility

  • Managing daily functions of the department to ensure protection of property assets, employees, guests and property
  • Maintaining logs, certifications and documents required by law and Standard Operating Procedures
  • Training staff in established emergency procedures and implementing accident and fire prevention procedures
  • Ensuring guest and employee satisfaction while achieving the operating budget
  • Assisting in the development and implementation of emergency procedures
  • Assisting in identifying ways to continually improve departmental performance
  • Complying with policies on proper investigative procedures for loss of property assets
  • Maintaining proper documentation of property patrols
  • Handling complaints, settling disputes, and resolving grievances and conflicts
  • Implementing action plans to monitor and control risk
  • Reporting any procedure violations to the appropriate management
  • Striving to improve service performance
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others
  • Assisting in establishing guidelines and training so employees understand expectations and parameters
  • Celebrating successes and publicly recognizing the contributions of team members
  • Communicating critical information to Loss Prevention officers
  • Communicating the importance of safety procedures
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Helping employees and guests obtain necessary medical attention on a timely basis
  • Providing personal assistance, medical attention, emotional support, or other personal care to others
  • Serving as a role model to demonstrate appropriate behaviors
  • Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement
  • Meeting quality standards and customer expectations on a daily basis
  • Handling guest problems and complaints effectively
  • Interacting with guests to obtain feedback on product quality and service levels
  • Providing services that are above and beyond for customer satisfaction and retention
  • Setting a positive example for guest relations
  • Assisting in the management of claims by ensuring proper procedures are followed and documented
  • Bringing issues to the attention of the department manager and Human Resources as necessary
  • Reporting all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner
  • Administering property policies fairly and consistently
  • Certifying security staff in first aid and CPR
  • Training security staff to effectively monitor and protect property assets
  • Training staff on proper patrol procedures
  • Analyzing information and evaluating results to choose the best solution and solve problems
  • Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
  • Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Requirements

  • High school diploma or GED
  • 2 years experience in the security/loss prevention or related professional area
  • 2-year degree from an accredited university in Criminal Justice or related major
  • no experience required
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