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Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Job Responsibility
Assists the Director of Security in managing security operations on a daily basis
Protection and safety of property assets, employees, guests and property
Accident and fire prevention and response
Ensures continuous protection of guests, employees and hotel assets
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Assists in development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets and refers to proper management for disposition
Deploys security staff to effectively monitor and protect property assets
Complies with all Corporate Security safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents
Conducts periodic patrols of entire property and parking areas
Recognizes success across areas of responsibility
Handles guest problems and complaints, settling disputes
Identifies and makes recommendations for minimizing physical hazards
Implements action plans to monitor and control risk
Keeps abreast of local criminal activity
Maintains required reports and documentation regarding patrols
Inspects all security equipment and ensures it is fully functioning
Provides means for obtaining necessary medical attention
Conducts hourly employee performance appraisals
Identifies educational needs of others, developing formal training programs
Completes disciplinary procedures and documentation
Maintains first aid and CPR certifications
Implements local authority requirement for security and safety
Attends pre- and post-convention and weekly forecast meetings
Celebrates successes by publicly recognizing contributions
Communicates importance of safety procedures
Utilizes interpersonal and communication skills to lead
Solicits employee feedback
Encourages and builds mutual trust
Identifies developmental needs of others and coaching
Provides guidance and direction to subordinates
Provides personal assistance, medical attention
Serves as a role model
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Meets quality standards and customer expectations
Provides services that are above and beyond
Assists in minimizing cost of accident claims
Brings issues to attention of Human Resources
Strives to improve service performance
Administers property policies fairly
Analyzes information and evaluates results
Develops and maintains working relationship with local law enforcement
Informs and/or updates executives, peers and subordinates
Provides information to supervisors, co-workers
Provides guidance in setting health and safety policies
Coordinates with Event Sales for VIP escort and media control for large events.
Requirements
High school diploma or GED
3 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area.