Loss Prevention Manager Job at Marriott Bonvoy (Desaru)

Job Description

Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.

Job Responsibility

Assists the Director of Security in managing security operations on a daily basis
Assists in the development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets
Deploys security staff to effectively monitor and protect property assets
Complies with all Corporate Security safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents
Conducts periodic patrols of entire property and parking areas
Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Keeps abreast of local criminal activity as it may impact property
Maintains required reports and documentation regarding patrols
Inspects all security equipment and ensures it is fully functioning
Provides means for obtaining necessary medical attention on a timely basis
Conducts hourly employee performance appraisals
Identifies the educational needs of others, developing formal educational or training programs
Completes disciplinary procedures and documentation
Maintains first aid and CPR certifications required for Security officers
Implements local authority requirement for security and safety
Attends pre- and post-convention and weekly forecast meetings
Celebrates successes by publicly recognizing the contributions of team members
Communicates the importance of safety procedures
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Solicits employee feedback, utilizes an "open door" policy
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Provides personal assistance, medical attention, emotional support, or other personal care to others
Serves as a role model to demonstrate appropriate behaviors
Displays leadership in guest hospitality, exemplifies excellent customer service
Empowers employees to provide excellent customer service
Meets quality standards and customer expectations on a daily basis
Provides services that are above and beyond for customer satisfaction and retention
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Strives to improve service performance
Administers property policies fairly and consistently
Analyzes information and evaluates results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Provides guidance in setting health and safety policies and standards
Coordinates with Event Sales for VIP escort and media control for large events

Requirements

High school diploma or GED
3 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area

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Loss Prevention Manager

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